You will get stabilized e-commerce operations, SOPs & customer workflows
Rising Talent
Project details
If your e-commerce or customer support operations feel messy, slow, or hard to manage,
this project is designed to help you regain control.
I help businesses stabilize customer support workflows, refund handling, and internal SOPs
so daily operations run smoothly and consistently. Instead of adding more tools or people,
I focus on fixing gaps in workflows, clarifying responsibilities, and simplifying processes
that slow teams down.
This project is hands-on and practical. I review your current setup, identify workflow and
process risks, and apply clear, workable fixes that your team can actually follow.
All recommendations are documented clearly, so improvements don’t disappear after the
project ends.
This service is suitable for growing e-commerce teams, lean operations, or businesses
experiencing repeated escalations, refund delays, or unclear SOPs.
The goal is simple: stable operations, clearer processes, and less daily friction for
your team.
this project is designed to help you regain control.
I help businesses stabilize customer support workflows, refund handling, and internal SOPs
so daily operations run smoothly and consistently. Instead of adding more tools or people,
I focus on fixing gaps in workflows, clarifying responsibilities, and simplifying processes
that slow teams down.
This project is hands-on and practical. I review your current setup, identify workflow and
process risks, and apply clear, workable fixes that your team can actually follow.
All recommendations are documented clearly, so improvements don’t disappear after the
project ends.
This service is suitable for growing e-commerce teams, lean operations, or businesses
experiencing repeated escalations, refund delays, or unclear SOPs.
The goal is simple: stable operations, clearer processes, and less daily friction for
your team.
Project Type
Ecommerce Management, Customer SupportWhat's included
| Service Tiers |
Starter
$120
|
Standard
$280
|
Advanced
$520
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Extra escalation handling
(+ 3 Days)
+$80
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SP
Sin Yi P.
Jun 2, 2025
2200 USD/Math Illustration (Trad. Chinese)/Estimated 3 week+/9000+ Images for Math Questions
About Evelyn
Remote Operations & Workflow Specialist |E-commerce, SOPs & Escalation
George Town, Malaysia - 6:42 pm local time
Over the past 9 months, I have managed customer experience and operational workflows for a DTC brand generating RM2.67M+ in online sales across Shopify, Shopee and Lazada.
My expertise includes:
• Customer support operations & workflow ownership
• SOP development, escalation frameworks & process design
• Refund, replacement & dispute management
• Crisis management & customer experience stabilization
• Cross-functional coordination between support, logistics and operations
• Inbox, ticket and backlog control (Zendesk, Freshdesk, Gorgias-style workflows)
Recent highlights:
• Managed 200+ product defect crisis cases across 4 sales channels
• Maintained refund rates below 2%
• Built SOPs, tagging structures and escalation systems
• Supported operational scaling during high-volume inventory growth
I work best with founders who need structure, accountability and operational ownership — not just task execution.
If you need someone who can stabilize operations, improve customer experience and build scalable support systems, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Evelyn can start the project.
Delivery time starts when Evelyn receives requirements from you.
Evelyn works on your project following the steps below.
Revisions may occur after the delivery date.
Review current workflows and materials
I review your existing workflows, SOPs, and shared materials to understand the setup.
Identify gaps and improvement areas
I identify workflow gaps, risks, and recurring operational issues.