You will get STARTER QA AUDIT- 25 CALL REVIEWS WITH SCORECARDS & SUMMARY REPORT
Project details
Quality Assurance Analyst with 15+ years of experience in call monitoring, scorecards, and compliance reviews.
Quality Assurance
Call Monitoring
Quality Control
Customer Experience
KPI Analysis
Compliance
Insurance
Performance Evaluation
Process Improvement
Remote Operations
Quality Assurance
Call Monitoring
Quality Control
Customer Experience
KPI Analysis
Compliance
Insurance
Performance Evaluation
Process Improvement
Remote Operations
Language
EnglishWhat's included $150
These options are included with the project scope.
$150
- Delivery Time 5 days
- Summary Report
Optional add-ons
You can add these on the next page.
Fast 3 Days Delivery
+$50Frequently asked questions
About Siovhan
Quality Assurance Analyst | Call Monitoring | Scorecards
Little Elm, United States - 12:43 pm local time
I have worked closely with Operations and QA leadership to support calibration efforts, performance improvement initiatives, and ongoing quality monitoring. I am comfortable adapting quickly to existing QA frameworks, tools, and scorecards.
Starter QA Audit – $150
Includes review of 25 customer calls with completed scorecards, quality and compliance checks, and a concise summary of recurring trends and improvement opportunities.
Steps for completing your project
After purchasing the project, send requirements so Siovhan can start the project.
Delivery time starts when Siovhan receives requirements from you.
Siovhan works on your project following the steps below.
Revisions may occur after the delivery date.
STEP 1 Project Kickoff & Requirements
Review client's quality standards, scorecard (if provided), and expectations. The client provides access to call recordings and any compliance or evaluation guidelines.
STEP 2 Call Review & Quality Evaluation
Evaluate each call for professionalism, accuracy, compliance, resolution, and customer experience. Scorecards are complete consistently using the agreed QA framework.