You will get technical Customer Support Specialist for your SaaS company
Project details
Hi there,
Thank you for reaching out to my project, I am a Technical Customer support Specialist with over 3 years of experience. I have mainly worked with SaaS companies, helping in responding to customers' queries through live chat, email, and calls. I also did Technical editing of the company's saved replies and FAQ and am also conversant with selling and upselling services from existing and prospective customers and client retention in companies. Am passionate about a customer-centric approach to dealing with customer or client-related issues. I will be your Business VA, e-commerce store VA, and Administrative VA.
What will I do for your company?
- Chat support
- Teamwork
- Settle clients disputes
- Respond to live chats, emails and calls
- Transcribe audio to text perfectly
- Proofread materials to remove errors
- Ensure customer satisfaction
CRM tools I am conversant with:
✅Slack
✅Intercom
✅Zendesk
✅Freshdesk
My first review here on Upwork read, "Daisy adapts herself really well, she is a quick learner, brings a positive attitude to her work as well as being intelligent and professional."
@@@Lets work together!!
Thank you for reaching out to my project, I am a Technical Customer support Specialist with over 3 years of experience. I have mainly worked with SaaS companies, helping in responding to customers' queries through live chat, email, and calls. I also did Technical editing of the company's saved replies and FAQ and am also conversant with selling and upselling services from existing and prospective customers and client retention in companies. Am passionate about a customer-centric approach to dealing with customer or client-related issues. I will be your Business VA, e-commerce store VA, and Administrative VA.
What will I do for your company?
- Chat support
- Teamwork
- Settle clients disputes
- Respond to live chats, emails and calls
- Transcribe audio to text perfectly
- Proofread materials to remove errors
- Ensure customer satisfaction
CRM tools I am conversant with:
✅Slack
✅Intercom
✅Zendesk
✅Freshdesk
My first review here on Upwork read, "Daisy adapts herself really well, she is a quick learner, brings a positive attitude to her work as well as being intelligent and professional."
@@@Lets work together!!
Purpose
PersonalIndustry
Ecommerce, Financial Services, Lifestyle, Marketing & Advertising, Media & Entertainment, Photography, Real Estate, Software, Telecommunications, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$60
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 2 days |
Number of Hours of Work | 2 | 4 | 10 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
1 review
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KK
Kevin K.
Feb 28, 2022
Customer Support Specialist
Daisy adapts herself really well, she is a quick learner, brings a positive attitude to her work as well as being intelligent and professional.
About Daisy
Rockstar VA | Excellent Customer support
Nairobi, Kenya - 5:59 am local time
⭐️ Here's the honest truth: businesses like yours need more than just a Virtual Assistant, they need a trusted partner who solves problems, streamlines systems, masters operations
Hi, I’m Daisy, a Virtual Assistant, CRM Specialist with 5+ years of experience supporting CEOs, founders, digital agencies, e-commerce brands, and growing online businesses.
I love blending operations, smart systems, and digital marketing to make your backend run smoothly and your online presence thrive, without any chaos or overwhelm.
⭐ **What I Bring to Your Business**
🔹 **Executive Virtual Assistance**
I help keep your day organized, your inbox tidy, and your calendar on track with tools like Google Workspace, Outlook, Calendly, Zoom, and Slack.
- Professional email management
- Calendar organization & client scheduling
- Travel planning & admin support
- Daily task oversight & smooth communication
🔹 **CRM Management & Back-Office Systems**
I'll set up clean pipelines, accurate data, and efficient workflows using HubSpot, GoHighLevel, Zoho, Salesforce, Monday CRM, and Notion.
- Lead management & pipeline updates
- Tagging, segmentation & database cleanup
- Dashboard creation & reporting
- Follow-ups, reminders & automation setup
🔹 **Lead Generation & Outreach**
With tools like LinkedIn Sales Navigator, Apollo, Hunter.io, Clearbit, and targeted searches, I deliver high-quality, verified leads.
- Targeted prospecting
- Verified lead lists
- Data enrichment
- Competitor & market research
🔹 **Customer Support & Client Communication**
I offer warm, professional support via Gorgias, Zendesk, Freshdesk, Intercom, and email to keep your clients happy.
- Handling inquiries & support tickets
- Follow-ups & issue resolution
- Order updates & personalized communication
🔹 Document, File & Project Organization
From SOPs and shared drives to spreadsheets and task boards, I make everything clear and easy to manage.
**Tools: Google Drive, OneDrive, Dropbox, Trello, ClickUp, Airtable, Asana
⭐ **Why Clients Enjoy Working With Me**
✔ Quick, friendly communication
✔ Keen attention to detail
✔ Organized, reliable systems
✔ Proactive and consistent support
✔ Comfortable with a wide range of tech tools
✔ Precise operations with a caring touch
✔ Balanced expertise in backend and marketing
I don’t just handle tasks—I partner with you to bring clarity, structure, and real momentum to your business, day by day.
✨ **Let’s Make Your Business Even Better**
If you're ready for someone to manage operations and elevate your digital presence with care and creativity, I'm here to help.
Drop me a message and let's chat about streamlining your workflow and growing together. 🚀
Steps for completing your project
After purchasing the project, send requirements so Daisy can start the project.
Delivery time starts when Daisy receives requirements from you.
Daisy works on your project following the steps below.
Revisions may occur after the delivery date.
Recieve the software, work and send proof of the completed project.
I will send the client the proof of the completed project and wait for the response, key thing is to make sure the client is satisfied. If the client would like some revisions, I will get back to the work and make it to the client's preference.