You will get Technical Support E-commerce management to increase customer loyalty.
Project details
What sets this project apart is a "Human-First" methodology rooted in technical precision and UX strategy. I have I often say that customer excellence isn't just my career; it’s actually my nature. Unlike standard support, I don't just "resolve tickets" I architect customer journeys. Leveraging my B.Sc. in English and professional Certifications, I provide clear, authoritative, and empathetic de-escalation for even the most complex technical issues.
With a professional background in Fintech Digital Analysis and UI/UX Design, I proactively identify friction points in your platform to reduce future ticket volume at the source. My experience managing global customer excellence at Teleperformance ensures I can handle high-stakes environments with 99.9% reliability.
When you hire me, you aren't just gaining a support agent; you are gaining a strategic partner who uses Gen AI and Technical Writing to turn digital friction into long-term brand loyalty and higher CSAT scores.
With a professional background in Fintech Digital Analysis and UI/UX Design, I proactively identify friction points in your platform to reduce future ticket volume at the source. My experience managing global customer excellence at Teleperformance ensures I can handle high-stakes environments with 99.9% reliability.
When you hire me, you aren't just gaining a support agent; you are gaining a strategic partner who uses Gen AI and Technical Writing to turn digital friction into long-term brand loyalty and higher CSAT scores.
Purpose
BusinessIndustry
Arts & Design, Ecommerce, Telecommunications, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$350
|
Advanced
$900
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Outbound Calls | 0 | 5 | 15 |
Number of Email Sends | 50 | 250 | 500 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Lead List | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Email Send
(+ 2 Days)
+$10
Scriptwriting
(+ 3 Days)
+$50
Summary Report
(+ 3 Days)
+$50About Onyinye
Customer Experience Specialist | 4 Years | Technical Support
Lagos, Nigeria - 4:20 am local time
Customer excellence is in my nature. I began my career managing a high-volume family enterprise where I served as a 'secret weapon' for growth—increasing sales through genuine human connection and empathy. I have since translated that 'human-first' energy into the tech and Fintech sectors.
With a B.Sc. in English and a Zendesk Professional certification, I specialize in turning complex technical friction into seamless, heartfelt customer journeys. Whether it’s managing high-volume email queues, handling technical troubleshooting, or building rapport via live chat, I focus on 'Ownership.' I stay with the customer until the problem is solved and their trust in your brand is restored.
What I bring to your team:
Technical Mastery: Expert-level Zendesk, Meta, and CRM management.
Communication: Exceptional technical writing and de-escalation skills (English degree-backed).
Analytical Mindset: Former Digital Analyst experience.
I identify patterns in customer pain points to help you optimize your service.
Engagement: A proven track record of increasing customer loyalty and satisfaction scores.
I am looking for long-term partnerships with e-commerce and SaaS brands that value quality, integrity, and the human element of support.
Steps for completing your project
After purchasing the project, send requirements so Onyinye can start the project.
Delivery time starts when Onyinye receives requirements from you.
Onyinye works on your project following the steps below.
Revisions may occur after the delivery date.
Communication & Brand Voice Alignment
Leveraging my B.Sc. in English, I begin by auditing your current knowledge base and internal documentation. I ensure your brand’s technical voice is clear, and empathetic, setting the foundation for high-quality, professional interactions.
Human-First Support & De-escalation
I handle live tickets via your preferred CRM using my certified de-escalation techniques. I prioritize high-stakes issues and Fintech-level security, ensuring every user feels heard, valued, and technically supported.