You will get the best Virtual Assistant | Email/Chat Support | Customer Support
Project details
***Please contact me for schedule availability and other tasks you have in mind. Thank you.
With my 10 years of experience working in the BPO industry, providing customer satisfaction became an integral part of my life. To provide this, I see to it that I take the product knowledge by heart and research the company and product I'm assigned to, to fully understand it. Doing so makes our customers believe that I've been with the company since it started and provide exceptional customers experience.
My work experience also taught me how to think of solutions outside of the box without jeopardizing the company processes. Not to mention being keen to details and being adaptive to changes.
My 10-year experience includes inbound and outbound support, email and customer service. I've worked with various types of industries - technical support, insurance, billing and payment, retention, and account management. I've handled simple and complicated issues using different platforms.
With my 10 years of experience working in the BPO industry, providing customer satisfaction became an integral part of my life. To provide this, I see to it that I take the product knowledge by heart and research the company and product I'm assigned to, to fully understand it. Doing so makes our customers believe that I've been with the company since it started and provide exceptional customers experience.
My work experience also taught me how to think of solutions outside of the box without jeopardizing the company processes. Not to mention being keen to details and being adaptive to changes.
My 10-year experience includes inbound and outbound support, email and customer service. I've worked with various types of industries - technical support, insurance, billing and payment, retention, and account management. I've handled simple and complicated issues using different platforms.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Cybersecurity, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$130
|
Standard
$180
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 15 | 20 | 30 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8About Luisa Aurora
Customer Service Pro, Admin Assistant & All rounder VA Rockstar
Imus, Philippines - 7:24 pm local time
Why choose me?
With my 10 years of experience working in the BPO industry, providing customer satisfaction became an integral part of my life. To provide this, I see to it that I take the product knowledge by heart and research the company and product I'm assigned to fully understand it. Doing so makes our customers believe that I've been with the company since it started and provide exceptional customers experience.
My work experience also taught me how to think of solutions outside of the box without jeopardizing the company processes. Not to mention being keen on details and being adaptive to changes.
My experience includes inbound and outbound support, email, and customer service. I've worked with various types of industries - technical support, insurance, billing and payment, retention, and account management. I've handled simple and complicated issues using different platforms.
Things I can help you with include;
- Customer support via phone, email, and chat
- Handling escalations / Billing
- Order processing
- Viewing and editing orders
- Issuing refunds and replacements
- Social media management, daily posting, engagement, replying to messages and comments
- Web research
- Canva: videos and graphics.
- and a whole lot more. :)
Experienced with the following tools;
- Google Suite
- Zendesk
- Salesforce
- Asana
- Trello
- Slack
I am a dedicated person and I strive to provide my clients with great results. I am open to learning new things that'll help me improve with my tasks and skills.
Let's connect and discuss everything.
Thank you,
Luisa
Steps for completing your project
After purchasing the project, send requirements so Luisa Aurora can start the project.
Delivery time starts when Luisa Aurora receives requirements from you.
Luisa Aurora works on your project following the steps below.
Revisions may occur after the delivery date.
Project Discussion
Settings of expectation and client providing details on how they want to get things done