You will get the customer success journey at the implementation stage for your company.
Top Rated
Project details
Are you looking for a freelancer to make a successful journey for your clients and not finding one? Want to create a success journey to grow your organization, follow up with your customer success/experience team and don't have time for that? Do you want to increase your customers' engagement with your product or service, to the point that they buy more and cancel less, lowering your churn rates? You are on the right project. No other on upwork delivers this!
What is the project? Create a customer success journey for your company to guide you with customers who are in the onboarding stage, that is, a journey for customers from day 0 using your product or service and during the first 3/6 months of experience they.
Objective: Structuring the stages, forms and frequencies of contact with your client, to create greater engagement and relationship with your brand and with that, creating greater possibilities for that client to upsell, increasing their billing, and having more satisfied and loyal clients.
"A 5% increase in customer retention has the potential to increase profitability by 25% to 95%.
What is the project? Create a customer success journey for your company to guide you with customers who are in the onboarding stage, that is, a journey for customers from day 0 using your product or service and during the first 3/6 months of experience they.
Objective: Structuring the stages, forms and frequencies of contact with your client, to create greater engagement and relationship with your brand and with that, creating greater possibilities for that client to upsell, increasing their billing, and having more satisfied and loyal clients.
"A 5% increase in customer retention has the potential to increase profitability by 25% to 95%.
Project Type
Project Management, Virtual Assistance, Customer SupportWhat's included $100
These options are included with the project scope.
$100
- Delivery Time 8 days
- Number of Revisions 2
Optional add-ons
You can add these on the next page.
Fast 7 Days Delivery
+$10
Additional Revision
+$10
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OZ
Olivier Z.
Jun 17, 2026
Junior Marketer (AI + Paid Ads) — Learn Inside a Multi-Million-Dollar US Startup
Bruna was great, fast, adaptable and I can see why clients work with her for a long-time! She showed solid copy, media buying and strategy skills and uses AI intuitively. I highly recommend her.
HT
Helen T.
Jan 20, 2026
Media Buyer VA
GT
Greg T.
Jan 28, 2025
Experienced virtual assistant for busy Real Estate team
Bruna is an excellent team player and was a great asset to our team for the 1-2 years she was with us. Very skilled with tech, automation, and CRM functions. Always very positive, responsive, and willing to learn.
CO
Cameron O.
Jan 9, 2025
Virtual Assistant with Tech Industry Experience
DW
Diana W.
Jan 7, 2025
Portuguese (Brazil) - Customer support / assistant / admin
She is honest, methodical, and understands tasks very well. Thanks Bruna!
About Bruna
Virtual Assistant | Media Buyer VA |
100%
Job Success
Florianopolis, Brazil - 7:12 pm local time
With 4+ years as a Virtual Assistant and the past 1.5 years working as a Media Buyer Assistant, I support teams not only in daily operations, but also in executing and optimizing campaigns—especially on Meta Ads.
My goal is simple: free up your time while helping your business grow.
🤝🏻 What you can expect from my work:
• More time to focus on strategy and revenue growth
• Faster execution of tasks and campaign support
• Organized workflows and better communication across your team
• Improved customer experience and retention
• Reliable support in both operations and marketing
📊 Proven results:
• Achieved 101% ROI in one month through testing new ad angles (Meta Ads), even working with cold and unproven concepts
• Responsible for 68% of upsells in the Customer Success area at Arbo within the first 3 months
• Managed a consistent base of 80–120 active customers
• Built and structured Customer Success processes (onboarding & retention) in multiple companies
• Helped 2 companies expand into Brazil, growing one from 5 to 60 partnerships in a few months
🚀 How I can support you:
• Campaign support (Meta Ads): testing creatives, organizing data, assisting media buyers
• Customer service (chat, email, calls) with a focus on retention and upsell
• Administrative support: email, calendar, task & project management
• CRM and system organization (Hubspot, Notion, Trello, ClickUp, etc.)
• Process improvement and workflow optimization
👩🎓 Certificates:
• Business Communication
• Customer Success: How to Win and Keep Customers
• Customer Service
• Organizational Process Management
• Quality in Customer Service
💻 Tools:
Google Workspace, Hubspot, Notion, Trello, ClickUp, Slack, Discord
Steps for completing your project
After purchasing the project, send requirements so Bruna can start the project.
Delivery time starts when Bruna receives requirements from you.
Bruna works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery
Here I will understand your business/product, who is your audience, how the work is done and who is responsible. This step will be carried out by form, where I will ask questions. This form will be sent within 12 hours after project registration.
First draft
Within 3 days of completing the Discovery form, I will send you the first version of the customer journey. If you have any suggestions for changes to this first version, please send them to me within 48 hours.