You will get the highest standard of customer service that your clients deserve.
Top Rated
You will get the highest standard of customer service that your clients deserve.
Top Rated
- Delivery Time 1 day
- Number of Hours of Work 8
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
1 day
delivery —
Oct 10, 2024
Revisions may occur after this date.
Upwork Payment Protection
Fund the project upfront. Muhammad Faizan gets paid once you are satisfied with the work.
Project details
I provide a wide array of services, catering to customer service needs, E-commerce support, data entry tasks, web research, email support, chat support, and customer retention efforts. Additionally, I am proficient in order processing, chat handling, and phone handling, all while maintaining a strong work ethic with little need for direct supervision. My communication skills ensure that I offer regular status updates on the tasks I undertake.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Real Estate, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$64
|
Standard
$320
|
Advanced
$1,280
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 20 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
5 reviews
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This project doesn't have any reviews.
FL
Filemon L.
Nov 7, 2022
Renewals & Billing Administrator needed to review contracts and bill software renewals
CB
Casa B.
Apr 4, 2022
Admin Support for Monitoring Incoming Leads and Immediate Follow Up
Faizan was attentive to detail, punctual, picked things up very quickly, and executed the responsibilities of the position perfectly. He was respectful in asking questions when he had them, and always had a great attitude. The only reason we ended the contract with him was because we decided to go a different direction within the company. We would absolutely hire him again if needs require.
AB
Andrew B.
Dec 20, 2021
Data Entry
Muhammad was great to work with, very well spoken and fluent in English. Completed task on time. Communication was top notch and willing to learn new task. Highly recommended!
TL
Tongcheng L.
Jul 15, 2021
Rockstar Sales Representative
He's a very good worker & cold-caller, has high self-initiative in getting things done. If you assign a task, he's going to get it done!
MC
Mary C.
Apr 27, 2021
Real Estate Investing administrator
About Muhammad Faizan
Customer Service Specialist | Software Renewal & Billing | Admin Pro
100%
Job Success
Rawalpindi, Pakistan - 7:16 pm local time
Key Qualities and Skills:
Software Renewal Billing: Adept at managing and streamlining software renewal processes, ensuring timely and accurate billing.
Communication Mastery: Proficient in interfacing with clients through calls, emails, and video meetings.
Tailored Customer Support: I prioritize understanding each customer's unique needs and delivering personalized solutions.
Technical Proficiency: Well-versed in using various CRMs to manage customer and billing information.
Time Management: Recognized for my punctuality and ability to handle time-sensitive tasks efficiently.
Tools & Platforms:
CRMs: Salesforce, NetSuite, Zendesk.
Communication: Microsoft Teams, Slack, RingCentral, GoToMeeting, Zoom Meeting.
Document Management: Google Suite, MS Office, LinkSquares.
Driven by a passion for addressing client needs and overcoming challenges, I'm keen to collaborate and contribute to your team's success.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Faizan can start the project.
Delivery time starts when Muhammad Faizan receives requirements from you.
Muhammad Faizan works on your project following the steps below.
Revisions may occur after the delivery date.
Gather Requirements/Expectations
We will hop on a call to discuss project requirements before starting work.