You will get The standard operating procedures-(SOP) and business policies
Project details
Are you struggling to standardize your business operations or train your team consistently?
I will help you write clear, professional Standard Operating Procedures (SOPs) and internal policies tailored to your business, industry, and goals.
SOPs for departments: Admin, HR, Sales, Operations
Company policies: Attendance, Leave, Internet Use, Security
Templates for onboarding, daily workflows, reporting, etc.
Industry-specific compliance (BPO, real estate, remote teams)
Ive written SOPs and documentation for companies in:
BPO & Outsourcing
Real Estate & Property Preservation
E-commerce Admin
Client/Contractor Management
Lets bring clarity, accountability, and professionalism to your internal operations.
I will help you write clear, professional Standard Operating Procedures (SOPs) and internal policies tailored to your business, industry, and goals.
SOPs for departments: Admin, HR, Sales, Operations
Company policies: Attendance, Leave, Internet Use, Security
Templates for onboarding, daily workflows, reporting, etc.
Industry-specific compliance (BPO, real estate, remote teams)
Ive written SOPs and documentation for companies in:
BPO & Outsourcing
Real Estate & Property Preservation
E-commerce Admin
Client/Contractor Management
Lets bring clarity, accountability, and professionalism to your internal operations.
Target Country
Worldwide, United States, United KingdomWhat's included $75
These options are included with the project scope.
$75
- Delivery Time 3 days
- Number of Projects 1
- General Project Consulting
- Define Project Goals
- Resource Management
- Project Reports
Optional add-ons
You can add these on the next page.
Fast 1 Day Delivery
+$200
Additional Project
(+ 3 Days)
+$75Frequently asked questions
About Imran
Virtual Assistant| Customer Service
Badarganj, Bangladesh - 5:23 am local time
I bring extensive expertise in:
Customer Support
Telemarketing
Live Chat with Customers
Fulfilling Customer Inquiries
Ensuring Customer Satisfaction
Time Management
Quality Monitoring/Quality Assurance
Chat Support
Email Handling
MS Office Proficiency (Excel & Word)
Data Entry/Data Mining
About Me: With over 8 years of experience in the customer service industry, I have consistently delivered exceptional support and solutions. My career began in 2015, specializing in Merchant Cash Advance Lead Generation, and since then, I have taken on various roles, excelling in both individual and leadership capacities. Fluent in English and Bangla, I ensure effective communication with clients across diverse backgrounds.
Key Strengths:
Proven track record in managing client and vendor relationships, with extensive experience as a Virtual Assistant.
Expertise in streamlining operations, coaching teams, and implementing processes to improve efficiency.
Strong organizational skills, coupled with a friendly and professional demeanor.
Core Competencies: I thrive in fast-paced environments, focusing on improving customer satisfaction and operational excellence. I excel at analyzing situations, identifying areas for improvement, and implementing strategic solutions to drive success.
Why Choose Me:
Extensive experience in customer service and call center operations since 2015.
Proven leadership in roles like Operation Team Lead, managing and mentoring teams for optimal performance.
Proficiency in CRM tools like Centricity, Vici Dialer, and Property Preservation Wizard (PPW), ensuring efficient data management.
Exceptional communication skills in English and Bangla, ensuring seamless customer interactions.
I am committed to bringing my dedication and expertise to your team. Let's work together to achieve outstanding results!
Steps for completing your project
After purchasing the project, send requirements so Imran can start the project.
Delivery time starts when Imran receives requirements from you.
Imran works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Discussion
To get started, please provide Description of your business or department Type of SOP or policy you need Any existing notes, outlines, or documents (staff, clients, vendors, etc.) Preferred tone or style (formal, friendly, compliance-based)