You will get Ticket Support Specialist (Freshdesk / Zendesk)
Project details
I am a professional Ticket Support Specialist with experience managing customer issues through Freshdesk, Zendesk, and other helpdesk platforms. I provide fast, clear, and friendly communication that helps customers feel supported and businesses stay organized.
What I Do:
• Handle and resolve customer tickets
• Update ticket statuses and priorities
• Respond to order issues, refunds, delays, and inquiries
• Manage escalations and follow ticket workflows
• Provide clean, accurate communication
• Organize conversations for smooth tracking
• Follow your templates, tone, and brand standards
Tools I Use:
Freshdesk • Zendesk • Gmail • Outlook • Shopify • Tawk.to
Why Work With Me:
• Polite, professional communication
• Fast learner — adapts to any tool
• Reliable and organized
• Experience with real support cases
• Focused on accurate, timely resolutions
I aim to deliver smooth, consistent support so you can focus on growing your business while I handle your customer tickets with care and professionalism.
What I Do:
• Handle and resolve customer tickets
• Update ticket statuses and priorities
• Respond to order issues, refunds, delays, and inquiries
• Manage escalations and follow ticket workflows
• Provide clean, accurate communication
• Organize conversations for smooth tracking
• Follow your templates, tone, and brand standards
Tools I Use:
Freshdesk • Zendesk • Gmail • Outlook • Shopify • Tawk.to
Why Work With Me:
• Polite, professional communication
• Fast learner — adapts to any tool
• Reliable and organized
• Experience with real support cases
• Focused on accurate, timely resolutions
I aim to deliver smooth, consistent support so you can focus on growing your business while I handle your customer tickets with care and professionalism.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$15
|
Standard
$25
|
Advanced
$70
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 1 | 1 | 1 |
20 reviews
(19)
(0)
(0)
(1)
(0)
This project doesn't have any reviews.
BG
Bob G.
Jun 25, 2026
Data entry
The best, would gladly hire Rabia again
MB
Muhammad B.
Jan 26, 2026
Experienced Data Entry Specialist for CRM Data & Lead Research
Professional work with strong accuracy in CRM data management and lead research.
DM
DANIEL M.
Oct 3, 2025
Data Entry and Lead Generation and Research Expert Needed
Great job by Rabia — fast delivery, excellent quality, and trustworthy.
BG
Bob G.
Feb 6, 2025
Data entry
Great to work with, would highly recommend for future projects A+++
TW
Tyrone W.
Dec 3, 2024
Web Scraper Needed for Auto Repair Shops Data Extraction
Professional, efficient, and delivered exactly what we needed. Highly recommend Rabia!
About Rabia
Data Entry & Lead Generation | Verified Contacts & Email, Chat Support
100%
Job Success
Bahawalpur, Pakistan - 4:14 am local time
🔹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗢𝗳𝗳𝗲𝗿
✦ 𝗗𝗮𝘁𝗮 𝗘𝗻𝘁𝗿𝘆 & 𝗥𝗲𝘀𝗲𝗮𝗿𝗰𝗵
Online/Offline Data Entry
PDF/Image → Excel/Word Conversion
Copy-Paste, Google Sheets, CRM Cleanup
✦ 𝗟𝗲𝗮𝗱 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗟𝗶𝘀𝘁𝘀
Verified Email & Phone Research
B2B & B2C Contact Lists
LinkedIn & Web Research
✦ 𝗘𝗺𝗮𝗶𝗹, 𝗣𝗵𝗼𝗻𝗲 & 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Professional Email Responses
Live Chat & Multi-chat Handling
Customer Inquiries, Complaints & Refunds
Order Tracking & Follow-ups
✦ 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲 & 𝗔𝗱𝗺𝗶𝗻
Data Documentation & Records
Appointment Scheduling
CRM Updates & Admin Support
✦ 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲
Fast, accurate & reliable
Verified, clean data
Clear, professional English
Calm, solution-oriented communication
Strong multitasking & on-time delivery
✦ 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗨𝘀𝗲
Zendesk | Freshdesk | LiveChat
Shopify Inbox | Salesforce | HubSpot | Google Workspace | MS Office
📩 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗵𝗮𝗻𝗱𝗹𝗲 𝘆𝗼𝘂𝗿 𝗱𝗮𝘁𝗮 𝗮𝗻𝗱 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗹𝘆 — 𝘀𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗮𝗻𝗱 𝗹𝗲𝘁’𝘀 𝗴𝗲𝘁 𝘀𝘁𝗮𝗿𝘁𝗲𝗱!
Steps for completing your project
After purchasing the project, send requirements so Rabia can start the project.
Delivery time starts when Rabia receives requirements from you.
Rabia works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 — Review Access & Guidelines
I review your Freshdesk/Zendesk access, support rules, templates, and workflow.
Step 2 — Start Managing Tickets
I handle ticket replies, organize cases, update statuses, and follow priorities.