You will get Tier1 - Tier 2 SaaS Customer/Tech & Billing Support.
Top Rated
Top Rated
Project details
✅ Respond to general user queries
✅ Handle login, onboarding, or plan questions
✅ Report bugs to devs
✅ Monitor Intercom/Helpdesk inbox
✅ Stripe subscription lookups
✅ All Tier 1 services
✅ Resolve billing and account issues
✅ Assist with integrations or setup
✅ Usage analytics + support trends
✅ Collaborate with engineering teams
✅ Everything in Tier 1 & 2
✅ Onboarding workflow optimization
✅ Support process mapping
✅ Help center setup and documentation
✅ User feedback analysis and churn reduction insights
✅ Handle login, onboarding, or plan questions
✅ Report bugs to devs
✅ Monitor Intercom/Helpdesk inbox
✅ Stripe subscription lookups
✅ All Tier 1 services
✅ Resolve billing and account issues
✅ Assist with integrations or setup
✅ Usage analytics + support trends
✅ Collaborate with engineering teams
✅ Everything in Tier 1 & 2
✅ Onboarding workflow optimization
✅ Support process mapping
✅ Help center setup and documentation
✅ User feedback analysis and churn reduction insights
Purpose
BusinessIndustry
Cryptocurrency & Blockchain, Cybersecurity, Ecommerce, Financial Services, Gaming, Marketing & Advertising, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$750
|
Standard
$1,000
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 8 | 8 | 8 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | |||
Travel Planning | - | - | - |
20 reviews
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pete g.
Dec 23, 2020
Shopify, Amazon, Ebay, Etsy Store Manager
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Jonathan S.
Oct 24, 2019
Admin assistant - Resolving disputes and chargebacks for ecommerce company
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Jessica Nicole C.
Sep 8, 2018
Inspection of himalayan salt lamps
Muhammad has become a reliable part of our team. He is detail oriented, responsible and dependable. We will definitely be hiring him again.
JC
Jessica Nicole C.
Aug 1, 2018
Inspection of himalayan salt lamps
Muhammad is trustworthy, thorough and detail oriented. He has great communication also. We will definitely hire him again!
FO
Franklin O.
Aug 1, 2018
Need an experienced E-commerce virtual assitant - Must be fluent in English
Great experience! Work successfully done. Thank you!
About Muhammad
Customer Support Expert | E-Commerce & SaaS | Chargebacks/Disputes Pro
100%
Job Success
Karachi, Pakistan - 6:38 pm local time
I’m Muhammad Munim. — a Senior Customer Support Specialist with over 15 years of experience in E-commerce and SaaS customer service. I provide end-to-end support that boosts customer satisfaction, reduces chargebacks, and streamlines your support systems.
💼 𝗦𝗘𝗥𝗩𝗜𝗖𝗘𝗦 𝗜 𝗢𝗙𝗙𝗘𝗥:
📦 Shopify & E-commerce Customer Service ✔️ Shopify customer service & admin support ✔️ Order tracking, refunds, subscriptions, and returns ✔️ Managing disputes and resolving customer concerns ✔️ Daily e-commerce VA tasks (storefront support, product queries)
💬 Customer Support Channels ✔️ Email handling & inbox management ✔️ Live chat and phone support (US/UK/EU timezone) ✔️ Zendesk, Gorgias, Helpscout, Intercom — setup and support
💳 Chargeback & Disputes Handling ✔️ Stripe, PayPal, Klarna, and Airwallex dispute resolution ✔️ Refund processing, custom receipts, subscription issues ✔️ Chargeback documentation & prevention strategies
🔧 SaaS Customer Support & Tech Help ✔️ SaaS product troubleshooting and user support ✔️ Subscription setup, billing fixes, onboarding ✔️ CRM support via HubSpot, Zoho, Salesforce
💡 𝗪𝗛𝗬 𝗖𝗟𝗜𝗘𝗡𝗧𝗦 𝗛𝗜𝗥𝗘 𝗠𝗘:
✅ Shopify + SaaS + Payment platform experience
✅ Mastery of Zendesk, Gorgias, Intercom, Helpscout
✅ 15 years of supporting E-commerce customers
✅ Chargeback handling expert across Stripe, Klarna, PayPal, and AirWallex
✅ Friendly, fluent, and ready to jump in immediately
📢 𝗔𝗩𝗔𝗜𝗟𝗔𝗕𝗟𝗘 𝗙𝗢𝗥:
📌 Daily email/live chat coverage
📌 Chargeback and dispute resolution
📌 Shopify admin tasks and E-commerce VA roles
📌 SaaS support, billing queries, and CRM support
📩 Let’s connect — I’ll keep your customers happy and your inbox under control.
🎯 Keywords:
Shopify customer service, E-commerce customer service, Customer support, Customer service, Email handling, Live chat, Chargeback handling, Disputes handling, PayPal, Klarna, Stripe, Airwallex, E-commerce VA, Gorgias, Zendesk, Helpscout, Intercom, Tech support, SaaS customer support, SaaS customer service
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
User access to required tools.