You will get Top Customer Support Specialist | Email, Live Chat & Phone Support
Top Rated
Project details
Are you looking for a reliable and professional Customer Service Representative to handle your customers with care and efficiency?
I am a full-time Customer Support Specialist with 4+ years of experience providing high-quality email support, live chat support, inbound/outbound call handling, and e-commerce customer service for global clients.
Services I Offer:
• Customer Service Representative (Email, Live Chat, Inbound & Outbound Calls)
• Technical Support & Troubleshooting
• Order Processing, Refunds & Exchanges
• E-commerce Customer Support (Amazon, Shopify)
• Ticket & Helpdesk Management
• Social Media Customer Engagement
• CRM & Excel Record Management
• Complaint Resolution & Customer Retention
Platforms & Tools:
• Salesforce
• Richpannel
• Gorgias
• Slack
• Gmail
• LiveAgent
• WhatsApp Business
• Shopify & Amazon Seller Central
Why Hire Me?
• 4+ Years of Customer Service Experience
• Fluent English Communication
• Fast Response Time
• Detail-Oriented & Organized
• Professional, Empathetic & Solution-Focused
• Long-Term Support Commitment
Let’s build a smooth and professional customer support system for your business.
Message me to get started today.
I am a full-time Customer Support Specialist with 4+ years of experience providing high-quality email support, live chat support, inbound/outbound call handling, and e-commerce customer service for global clients.
Services I Offer:
• Customer Service Representative (Email, Live Chat, Inbound & Outbound Calls)
• Technical Support & Troubleshooting
• Order Processing, Refunds & Exchanges
• E-commerce Customer Support (Amazon, Shopify)
• Ticket & Helpdesk Management
• Social Media Customer Engagement
• CRM & Excel Record Management
• Complaint Resolution & Customer Retention
Platforms & Tools:
• Salesforce
• Richpannel
• Gorgias
• Slack
• Gmail
• LiveAgent
• WhatsApp Business
• Shopify & Amazon Seller Central
Why Hire Me?
• 4+ Years of Customer Service Experience
• Fluent English Communication
• Fast Response Time
• Detail-Oriented & Organized
• Professional, Empathetic & Solution-Focused
• Long-Term Support Commitment
Let’s build a smooth and professional customer support system for your business.
Message me to get started today.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$75
|
Standard
$250
|
Advanced
$950
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 30 days |
Number of Hours of Work | 12 | 40 | 176 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
16 reviews
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JP
James P.
Oct 17, 2024
Test task - Long-term virtual assistant for a tech startup
BV
Bono V.
Jun 19, 2024
VA Image Curator & Provider
Hi Usama, I'm very sorry to inform you, but we've decided to scale down somewhat with the texts. Unfortunately that means we won't be needing your services at this time. Thanks for the good and hard work, I'll be sure to leave you a good review! Best, Bono
KK
Kris K.
Mar 4, 2024
Content manager
NW
Noble W.
Oct 10, 2023
Health & Wellness Website Management
We always have a great experience working with Usama Hassan! He is a consummate professional who is meticulous and always provides amazing work products!
BV
Bono V.
Jul 11, 2023
VA Image Curator & Provider
Excellent work. Usama helped us finding fitting and engaging images for long articles and has done so exquisitely. Would definitely hire him again when we have room for it!
About Usama
WordPress Designer & Developer | WooCommerce | LearnDash | SEO & CRO
100%
Job Success
Islamabad, Pakistan - 8:17 am local time
I'm a WordPress Designer & Developer with hands-on experience building custom websites, eCommerce stores, and online learning platforms that look great and perform even better. Whether you need a brand-new site, a redesign, or ongoing support for an existing one, I bring both technical skill and design sense to every project.
What I Can Help You With:
=====================
✅ Web Design & Custom Web Design, Clean, modern, user-friendly designs tailored to your brand, not generic templates.
✅ Web Development & WordPress Development, Robust, scalable WordPress builds using best practices in HTML, CSS, and JavaScript.
✅ Elementor & Divi, Pixel-perfect page building using these two leading WordPress builders, so your site looks exactly how you imagined.
✅ WooCommerce, Full eCommerce setup including product pages, payment gateways, shipping configuration, and checkout optimization to help you sell more.
✅ LearnDash, Custom course creation, quizzes, certificates, and membership integration for coaches, educators, and course creators.
✅ WordPress Customization & WordPress Website Design, From theme tweaks to fully custom layouts, I make your site uniquely yours.
✅ WordPress Landing Page Design, High-converting landing pages built with persuasive copy structure and strong visual hierarchy in mind.
✅ WordPress Migration, Safe, downtime-free migration of your existing site to a new host, domain, or theme without losing data or rankings.
✅ SEO & CRO (Conversion Rate Optimization), I don't just build websites; I build websites that get found on Google and convert visitors into customers, leads, or students.
Why Work With Me?
=================
🔹 I treat every project like it's my own business — your goals become my priority.
🔹 Clear communication, realistic timelines, and no disappearing after the project starts.
🔹 I focus on long-term performance: fast load times, mobile responsiveness, and search-engine friendliness baked into every build.
🔹 Whether you're a small business, course creator, eCommerce brand, or agency, I tailor my approach to fit your specific needs and budget.
Let's Build Something Great
======================
If you need a WordPress site that not only looks professional but actually drives results, let's talk. Send me a message with a bit about your project, and I'll get back to you with how I can help — usually within a few hours.
Steps for completing your project
After purchasing the project, send requirements so Usama can start the project.
Delivery time starts when Usama receives requirements from you.
Usama works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Discussion / Meeting
We will schedule a short meeting (if needed) to clarify expectations, tone of communication, workflows, and escalation procedures to ensure smooth collaboration.
Support Setup & Execution
I will begin handling your customer support according to the agreed schedule and hours. You will receive professional, consistent, and organized service throughout the project duration.