You will get top-notch customer support leading to increased customer loyalty.
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Top Rated
Project details
You will get top-notch customer support. I will efficiently handle inquiries, resolve issues, and ensure a seamless customer experience, leaving your customers satisfied and loyal. I can also structure your process map and develop Standard Operating Procedures and KPIs to ensure a highly efficient and motivated workforce.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$450
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 20 | 30 | 40 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
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NB
Nicole B.
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About Lea Ann
Customer Service Manager | E-Commerce Virtual Assistant
100%
Job Success
Bulacan, Philippines - 2:58 am local time
• efficiently addressing their inquiries, alleviating their doubts, thus, moving them closer to making a
purchase
• engaging with them through social media, thus, creating opportunities to influence purchasing
decisions
• demonstrating empathy and professionalism, ultimately building trust with them
• increasing customer retention rates and loyalty by solving their problems. Let’s turn any potentially
negative experience into a positive one!
➡ Position your brand for long-term success! Let’s have SOP’s and systems in place! I’ll help you:
• develop Standard Operating Procedures to ensure uniform & consistent performance of tasks
• map processes to provide a clear vision of how tasks are performed in an organization, thus, offering
clarity of the team members’ respective roles
• train and guide incoming customer service members and help them quickly immerse themselves into
the company
• generate reports, provide analysis and offer fresh ideas to enhance our services
⚡Proficient in Gorgias, Asana, Slack, Shopify, CIN7, Mailchimp, ActiveCampaign, Notion, ChatGPT, Canva, Meta Business Suite, and other AI tools
Steps for completing your project
After purchasing the project, send requirements so Lea Ann can start the project.
Delivery time starts when Lea Ann receives requirements from you.
Lea Ann works on your project following the steps below.
Revisions may occur after the delivery date.
Quality check
Ensure that deliverables and KPIs are met.