You will get top-notch ecommerce customer support with 12+ years experience
Top Rated
Top Rated
Project details
Professional ecommerce customer support with 12+ years experience. Fast, reliable responses, order management, and detailed updates to keep your customers happy.
Industry
Animals & Pets, Ecommerce, Fashion & Apparel, Logistics & Supply Chain Management, Marketing & Advertising, Medical & Pharmaceutical, Retail & Wholesale, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$240
|
Advanced
$560
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 8 | 24 | 56 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Weekend support
(+ 2 Days)
+$150Frequently asked questions
About Lian Jane
Ecommerce Customer Support Specialist | Shopify, Amazon & Etsy
100%
Job Success
Pavia, Philippines - 11:35 am local time
I’ve supported founders and executives, so I know how critical accuracy, speed, and accountability are.
Here’s what I can help you with:
• Managed order lifecycle across Shopify, Etsy, and Amazon
• Handled refunds, RMAs, and disputes efficiently
• Coordinated with vendors and suppliers to ensure smooth operations
• Resolved fulfillment and shipping-related issues
• Managed high-volume customer support via email, chat, and phone
If you’re looking for reliable support across both operations and customer experience, I’d be glad to connect.
Steps for completing your project
After purchasing the project, send requirements so Lian Jane can start the project.
Delivery time starts when Lian Jane receives requirements from you.
Lian Jane works on your project following the steps below.
Revisions may occur after the delivery date.
Review client’s account and guidelines
I’ll go through your Shopify, Zendesk, Amazon, or Etsy accounts and understand your business, products, and customer support processes.
Organize incoming tickets/messages
Prioritize requests based on urgency and type to ensure fast responses.