You will get Customer Service, Live Chat Support For Any Business
Top Rated
Project details
Hi there,
I have worked as a customer service representative for over six years.
In my career, I mostly served in the E-Commerce business. Besides that, I also served electronics websites, Real state, etc.
I provide 24hr/365-day Customer service for any business via Email, LiveChat, Zendesk, Freshdesk, Facebook, Instagram, etc.
Please find the below service which I can assist you with:
**Customer Service (Social Media, Email, and Live Chat)
**E-commerce Support
**Store management
**Fulfillment via AliExpress, Oberlo, DSers, CJ Dropshipping, and Eprolo
**Customer exchange, refund, and chargebacks
**Product Listing
**Keep a record of the progress
You will get the following:
**Quick Responses
**High-Quality Work
**On-time delivery
**Accuracy and Trust
I am well experienced in customer handling in different fields. I will assist you to manage customers in the best way.
FYI: Accepting Long-Term/ Permanent Jobs!
Best,
Umayer.
I have worked as a customer service representative for over six years.
In my career, I mostly served in the E-Commerce business. Besides that, I also served electronics websites, Real state, etc.
I provide 24hr/365-day Customer service for any business via Email, LiveChat, Zendesk, Freshdesk, Facebook, Instagram, etc.
Please find the below service which I can assist you with:
**Customer Service (Social Media, Email, and Live Chat)
**E-commerce Support
**Store management
**Fulfillment via AliExpress, Oberlo, DSers, CJ Dropshipping, and Eprolo
**Customer exchange, refund, and chargebacks
**Product Listing
**Keep a record of the progress
You will get the following:
**Quick Responses
**High-Quality Work
**On-time delivery
**Accuracy and Trust
I am well experienced in customer handling in different fields. I will assist you to manage customers in the best way.
FYI: Accepting Long-Term/ Permanent Jobs!
Best,
Umayer.
Purpose
BusinessIndustry
Ecommerce, Education, Engineering, Fashion & Apparel, Lifestyle, Manufacturing & Storage, Real Estate, Software, Telecommunications, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$90
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 1 day | 10 days | 15 days |
Number of Hours of Work | 2 | 30 | 60 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
39 reviews
(36)
(2)
(0)
(1)
(0)
This project doesn't have any reviews.
BM
Blake M.
Jul 10, 2025
Need a professional Business Logo
CS
Cody S.
Mar 4, 2025
Lead generation for Multi family property owners
RA
Randall A.
May 1, 2024
You will get amazing facebook business page
Umayer did quick and excellent work. Very thorough to explain.
IK
Ilyas K.
Aug 19, 2023
Data Entry - Review Receipts/Invoices and Copy to Excel Sheet
MM
Maternity M.
Aug 7, 2023
Copy/Paste 420 Reviews Data Entry for Website
Friendly. highly recommended and would work with again.
About Umayer
Top Rated Virtual Assistant | Customer Service & E-commerce Operations
100%
Job Success
Dinajpur, Bangladesh - 4:17 pm local time
🏆 Top Rated Freelancer
🏆 Top 10 Ranking on the Upwork Customer Service Test
🏆 8+ Years of Customer Support Experience
I help businesses deliver fast, professional, and customer-focused support that improves customer satisfaction and streamlines daily operations.
With 8+ years of experience, I specialize in customer service, virtual assistance, and e-commerce support for startups, agencies, and online businesses.
My expertise includes:
✓ Email Support
✓ Live Chat Support
✓ Shopify Store Management
✓ Order Fulfillment
✓ Refund Processing
✓ Social Media Support
✓ E-commerce Operations
Tools I use daily:
• Zendesk
• Gorgias
• Freshdesk
• Zoho
• Gmail
• Outlook
• Facebook Messenger
• Tidio
• Freshchat
• Shopify
• Slack
• Asana
• Google Workspace
• Microsoft Office
What you can expect when working with me:
• Professional communication
• Fast response times
• Accurate and detail-oriented work
• Reliable delivery
• Strong problem-solving skills
• Long-term support
If you're looking for a dependable Customer Service Expert and Virtual Assistant who can represent your brand professionally and keep operations running smoothly, let's connect.
— Umayer Shamim
Steps for completing your project
After purchasing the project, send requirements so Umayer can start the project.
Delivery time starts when Umayer receives requirements from you.
Umayer works on your project following the steps below.
Revisions may occur after the delivery date.
Full e-mail customer service operation
✔I'll respond to: 1.Product Inquiries 2. Managing refunds, returns, exchanges, and disputes. 3. Order tracking, cancellations 4. Contacting with Suppliers (If required) ✔Social Media Moderation -respond to comments - Hide negative comments