You will get TOP RATED PLUS customer service expert
Project details
Happy customers make for a successful business!
My mission is to keep your customers satisfied and happy.
Growing your business involves a lot of factors and I can alleviate some of your stress by taking over tasks such as customer support through calls, emails and administrative tasks.
• Respond to customer's queries via phone, email and ticketing systems like FreshDesk, Zendesk, Salesforce and others.
• Respond to email inquiries with or without a script.
• Deal with other tasks that you may deem necessary such as documentations, order tracking, checking reviews, social media management and others.
Let's discuss this today!
My mission is to keep your customers satisfied and happy.
Growing your business involves a lot of factors and I can alleviate some of your stress by taking over tasks such as customer support through calls, emails and administrative tasks.
• Respond to customer's queries via phone, email and ticketing systems like FreshDesk, Zendesk, Salesforce and others.
• Respond to email inquiries with or without a script.
• Deal with other tasks that you may deem necessary such as documentations, order tracking, checking reviews, social media management and others.
Let's discuss this today!
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$400
|
Standard
$600
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 10 days | 10 days | 10 days |
Number of Revisions | 0 | 0 | 0 |
81 reviews
(78)
(3)
(0)
(0)
(0)
This project doesn't have any reviews.
HL
Henry L.
Feb 5, 2025
Customer Service Representative for Medical Device Company
I’ve had the privilege of working with Melanie for over 10 years across two different fast-paced startups, and she has been an invaluable asset in both. She’s played a key role in helping us grow and scale our support team, adapting seamlessly to the challenges of a rapidly evolving environment.
Melanie takes full ownership of her work and never shies away from learning new skills or tackling complex problems. Whether it’s developing new processes, mentoring team members, or handling high-profile customer interactions, she consistently delivers with professionalism and excellence.
Any team would be lucky to have her.
Melanie takes full ownership of her work and never shies away from learning new skills or tackling complex problems. Whether it’s developing new processes, mentoring team members, or handling high-profile customer interactions, she consistently delivers with professionalism and excellence.
Any team would be lucky to have her.
AC
Arik C.
Jan 4, 2023
Write an article on a subject you are passionate about
Fantastic work. Thanks very much. You got what I was looking for immediately. Hope to work with you again in the future!
KW
Kris W.
May 1, 2021
Content Writer for Health & Wellness Blog
It was a pleasure working with Melanie. She is an excellent writer, very professional and great communicator.
RA
Rachana Reddy A.
Jul 30, 2019
Looking for a blog post editor ASAP
Melanie was very quick and she completed the work within 24 hours. She did a fairly decent job and I may work with her in the future.
BJ
Brian J.
May 18, 2018
Dog Articles
Melanie is absolutely fantastic! Very Professional, wonderful writer and extremely helpful! Thank You!
About Melanie
Customer Support & Process Optimization Specialist for Startups
100%
Job Success
Cainta, Philippines - 8:29 am local time
Are you a startup looking to streamline customer support, optimize workflows, and create clear documentation? I specialize in building scalable support systems, SOPs, and efficient processes to enhance customer satisfaction and operational efficiency.
✅ Customer Support Strategy & Management
✅ Process Optimization & Workflow Improvement
✅ SOPs, Knowledge Base & Documentation Creation
✅ CRM & Helpdesk Setup (Zendesk, Freshdesk, Salesforce)
✅ Customer Experience (CX) Optimization
I help startups reduce response times, improve retention, and create smooth internal processes, so you can focus on growth. Let’s work together to build a strong customer support foundation for your business!
💬 Message me today to discuss your needs!
Steps for completing your project
After purchasing the project, send requirements so Melanie can start the project.
Delivery time starts when Melanie receives requirements from you.
Melanie works on your project following the steps below.
Revisions may occur after the delivery date.
Discuss specific roles
Define the tasks that you need me to do on the job, whether it is taking & making calls, responding to emails, and any other task you want me to accomplish.
Tools
Indicate which tools you want me to use for these tasks.