You will get Top-Tier Spanish Customer Support for Brands That Care About Their Clients
Project details
I am a Spanish-speaking Customer Service Specialist with over 19 years of experience providing exceptional support both in person and remotely. I have worked with international companies such as EMMA Colchón through Cluster OSL, providing after-sales support with empathy, efficiency and attention to detail. My goal is always to make customers feel heard, supported and satisfied, making every interaction a positive experience.
What sets me apart is my strong emotional intelligence, listening skills and ability to calmly resolve conflict, which helps build long-term trust with customers. I work confidently with tools such as Microsoft 365, Sprinklr, Jira, FluentCommerce, Teams, Zoom, Google Workspace and others. I am highly adaptable, a fast learner and can work independently or collaboratively with multicultural teams.
If you need someone who can represent you with professionalism and warmth, handle client requests and deliver creative process improvements, I'm here to help. Let's work together to provide your clients with the quality service they deserve.
What sets me apart is my strong emotional intelligence, listening skills and ability to calmly resolve conflict, which helps build long-term trust with customers. I work confidently with tools such as Microsoft 365, Sprinklr, Jira, FluentCommerce, Teams, Zoom, Google Workspace and others. I am highly adaptable, a fast learner and can work independently or collaboratively with multicultural teams.
If you need someone who can represent you with professionalism and warmth, handle client requests and deliver creative process improvements, I'm here to help. Let's work together to provide your clients with the quality service they deserve.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Data Analytics, Education, Environmental, Events Planning, Fashion & Apparel, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Nonprofit, Photography, Religion & Spirituality, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
SpanishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$70
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8
Social Media Replies
(+ 1 Day)
+$8
Weekend support
(+ 1 Day)
+$10Frequently asked questions
About Martha Mercedes
Virtual Assistance /Data Entry/ Customer Service Spanish LATAM
El Espinar, Spain - 2:12 am local time
👍🏼 Excellent command of Spanish as a native language, conversational Portuguese
👍🏼 Excellent conflict management and decision-making.
💬 Use tools such as Sprinkler, Magento, Jira, Parcell Labs, among others.
🗣️ Extensive skills in oral and written communication.
Learning and helping is a pleasure for me. It will be a pleasure to do it with your project.
Ability to learn quickly and willingness for any task
Steps for completing your project
After purchasing the project, send requirements so Martha Mercedes can start the project.
Delivery time starts when Martha Mercedes receives requirements from you.
Martha Mercedes works on your project following the steps below.
Revisions may occur after the delivery date.
Step-by-step process for providing excellent customer service:
1. Review material: Read all instructions, FAQs and resources provided to fully understand the voice and expectations of the customer. 2. Set up tools: Access and configure platforms (CRM, email, chat tools, etc.) for seamless communication.
Step-by-step process for providing excellent customer service:
3. Initiate customer service: Respond to queries through the necessary channels with empathy, clarity and professionalism. 4. Daily updates (if requested): Provide regular updates on tasks, feedback or problems encountered.