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You will get Transformation of Your Customer Support with my Expertise
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Project details
With over 5 years of professional expertise, I'm a seasoned IT professional with a Master's Degree in Informatics,holding certifications like Salesforce and HubSpot
Throughout my career, I've orchestrated technical support teams, ensuring prompt incident resolution and achieving predefined KPIs. My proficiency extends to providing technical support for tech companies, fortifying information systems' security and backups, and identifying risks while implementing controls in diverse information systems. My hallmark traits include attention to detail and impeccable communication skills enabling me to offer stellar client service and implement streamlined automated processes.
I've consistently made a substantial impact by optimizing customer support services. My preference for automation over manual processes, coupled with a deep understanding of AI tools and staying current with industry advancements, positions me to deliver exceptional results My commitment lies in making a transformative difference, whether in optimizing existing processes or crafting a robust customer support system from the ground up. Trust me to be your partner in achieving outstanding customer support services
Throughout my career, I've orchestrated technical support teams, ensuring prompt incident resolution and achieving predefined KPIs. My proficiency extends to providing technical support for tech companies, fortifying information systems' security and backups, and identifying risks while implementing controls in diverse information systems. My hallmark traits include attention to detail and impeccable communication skills enabling me to offer stellar client service and implement streamlined automated processes.
I've consistently made a substantial impact by optimizing customer support services. My preference for automation over manual processes, coupled with a deep understanding of AI tools and staying current with industry advancements, positions me to deliver exceptional results My commitment lies in making a transformative difference, whether in optimizing existing processes or crafting a robust customer support system from the ground up. Trust me to be your partner in achieving outstanding customer support services
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$500
|
Advanced
$2,500
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 15 days |
Number of Hours of Work | 10 | 50 | 101 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | - | - | |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$30
Live Chat Support
+$500
64 reviews
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OP
Ogi P.
Mar 19, 2026
Customer Support Agent for SaaS (French/English)
Working with Valeria was a great experience. She was professional, responsive, and delivered high-quality work on time. Communication was smooth throughout the project, and she quickly understood the requirements. I’d definitely recommend her and would be happy to collaborate again in the future.
MP
Marina P.
Apr 8, 2024
Customer Support Manager
MP
Marina P.
Mar 28, 2024
Customer Support Manager
SL
Stephen L.
Nov 16, 2023
Salesforce Administrator
KM
Kyle M.
Oct 9, 2023
You will get expert help with Hubspot/Salesforce implementation, tailored to your needs.
About Valeria
Customer Support Manager & CRM Automation Specialist
100%
Job Success
Madrid, Spain - 9:13 am local time
I am a Customer Support and Executive Assistant professional with extensive experience supporting startups and growing businesses across the U.S., Europe, and LATAM. I have worked both as a front line support agent and as a Customer Support Team Manager, delivering high quality customer experiences while helping teams run efficient and organized support operations.
In my most recent roles, I have overseen daily support operations, monitored SLAs and response times, supported agents, and improved internal workflows to ensure consistent service quality and efficient processes. This experience allows me to understand both day to day customer interactions and the operational side of building scalable support systems.
In addition to customer service, I support executives and founders by keeping workflows organized, managing priorities, and ensuring daily operations run smoothly. I am comfortable working independently, adapting quickly, and communicating clearly with both technical and non technical teams.
Alongside hands on support, I have experience configuring and optimizing helpdesk systems, including setting up SLA rules, automations, ticket workflows, response templates, and internal processes to improve response times and customer satisfaction.
I can help you with:
Customer support via chat email or ticket systems Zendesk, Intercom ,Freshdesk ,Zoho Desk, etc.
Helpdesk setup and optimization including SLA configuration and workflow automation
Executive assistant tasks including calendar and inbox management travel booking meeting coordination research and reporting
CRM tools like HubSpot or Salesforce including setup workflows and automation
Creating SOPs knowledge bases and response templates
Administrative support and process improvements
GoHighLevel CRM buildouts, automation workflows, and funnel setup
Voice AI, Conversation AI, pipeline configuration, and SMS and email sequences
I am proactive detail oriented and easy to work with. Whether you need part time support or a long term partner I am ready to help your business deliver excellent customer experiences while keeping operations organized and efficient.
Steps for completing your project
After purchasing the project, send requirements so Valeria can start the project.
Delivery time starts when Valeria receives requirements from you.
Valeria works on your project following the steps below.
Revisions may occur after the delivery date.
Discuss with client the requirements