You will get Premium 24/7 coverage for your Customers
Project details
🚀Boost customer satisfaction and streamline support operations with my professional email and chat assistance. I offer:
✅ Lightning-fast response times across email and chat platforms
✅ Skilled conflict resolution to turn complaints into positive experiences 😊
✅ Brand-consistent communication that aligns with your company voice
✅ Proficiency in popular CRM tools like Zendesk, Salesforce, and Intercom
✅ Multilingual support to reach diverse markets 🌎
✅ Data-driven insights and regular reporting for continuous improvement 📊
✅ Flexible availability to cover peak hours and manage high volumes
✅ Proactive problem-solving to prevent issues before they escalate
With my expertise, you'll:
Reduce response times ⏱️
Increase customer satisfaction ratings 📈
Free up your team to focus on core business activities 💼
I'm skilled in handling a wide range of inquiries, from basic product questions to complex technical issues. My goal is to transform every interaction into an opportunity for building customer loyalty and enhancing your brand reputation.
🚀 Ready to take your customer support to the next level? Let's discuss how I can tailor my skills to your specific needs and goals.
✅ Lightning-fast response times across email and chat platforms
✅ Skilled conflict resolution to turn complaints into positive experiences 😊
✅ Brand-consistent communication that aligns with your company voice
✅ Proficiency in popular CRM tools like Zendesk, Salesforce, and Intercom
✅ Multilingual support to reach diverse markets 🌎
✅ Data-driven insights and regular reporting for continuous improvement 📊
✅ Flexible availability to cover peak hours and manage high volumes
✅ Proactive problem-solving to prevent issues before they escalate
With my expertise, you'll:
Reduce response times ⏱️
Increase customer satisfaction ratings 📈
Free up your team to focus on core business activities 💼
I'm skilled in handling a wide range of inquiries, from basic product questions to complex technical issues. My goal is to transform every interaction into an opportunity for building customer loyalty and enhancing your brand reputation.
🚀 Ready to take your customer support to the next level? Let's discuss how I can tailor my skills to your specific needs and goals.
Project Type
Data Entry, Ecommerce Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$80
|
Standard
$150
|
Advanced
$230
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Revisions | 0 | 0 | 0 |
Frequently asked questions
5 reviews
(4)
(1)
(0)
(0)
(0)
This project doesn't have any reviews.
Ab
Abhay b.
Jul 8, 2025
Customer Support Executive for EdTech ECommerce Platform
JC
Julian C.
Feb 18, 2025
TV/Technical Helpdesk - Support
A wonderful person to work with, and a quick learner!
DM
Daniel M.
Mar 4, 2023
Customer Service Support 12h/day
Kind and helpful guy.
He works really well
He works really well
WS
Wilfred S.
Nov 29, 2018
Scrape website
Did a great job. Will definitely hire Air again for future jobs.
WS
Wilfred S.
Nov 5, 2018
Scrape products including name, price and stock/delivery time attribute from website
Very satisfied. Hired air already for a new job.
About Air
Technical CRM Support | 24/7 Support | StartUp Freshdesk | SaaS | API
100%
Job Success
Taytay, Philippines - 12:23 am local time
💰 Cost-effective: Can handle multiple inquiries concurrently.
🕓 24/7 SaaS Live Chat Customer Service Coverage!
🌎 Can cater to multiple time zones, expanding customer base.
💪 Provide continuous support until the issue is resolved.
📝Increase efficiency and productivity by creating new plans and procedures.
🔁 Help develop a process map.
✅Tackle 50+ tickets daily with lightning speed
✅Turn angry customers into loyal fans
✅Boost your CSAT scores through the roof
💡 Training and Certifications:
🏷Customer Service Foundations - Issued by LinkedIn
🏷Customer Service: Problem - Solving and troubleshooting - Issued by LinkedIn
🏷Freshdesk Product Expert Certification Training - Issued by FreshDesk
🏷Gorgias Basic Agent Certification Training - Issued by Gorgias
🛠️Tools I use:
✅Freshdesk
✅Freshworks
✅Slack
✅Chargebee
✅Stripe
✅Gorgias
✅Zendesk
✅Wix
✅Ascend
✅Mailchimp
✅Klaviyo
✅Chatgpt
✅Highly adaptable to any CRM tools
🛂Customer Support (Phone, Email, Chat, Forum Moderator)
💻Technical Support (SaaS)
👨🏼⚕️ Virtual Assistant
📈Team Management
Ready to elevate your customer service to the next level? Please reach out to me today to discuss the possibility of collaborating to develop exceptional experiences that will leave a lasting impression on your customers, thereby fostering loyalty and expansion for your business.
🟢 If you are convinced and believe that we are a good match...
💬 Drop a personalized message and let me know...
What time is most convenient for you for a discovery call?*
Steps for completing your project
After purchasing the project, send requirements so Air can start the project.
Delivery time starts when Air receives requirements from you.
Air works on your project following the steps below.
Revisions may occur after the delivery date.
Checking of frequent issues
I will create a tracker of frequent issues from the customer and we will review and improve based on the scenario.