You will get a customer support service that meets your highest expectations.
Project details
I provide professional, reliable, and responsive customer support tailored to your business needs. With experience handling email, chat, and phone inquiries, I ensure fast response times, accurate communication, and high customer satisfaction. My structured workflow, detailed reporting, and priority handling set me apart, helping your business maintain a strong relationship with every client.
Project Type
Ecommerce Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$300
|
Standard
$800
|
Advanced
$1,200
|
|---|---|---|---|
| Delivery Time | 7 days | 5 days | 3 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $50
Weekend Support
(+ 1 Day)
+$80
Phone Support
(+ 1 Day)
+$100
Additional Support Hours
(+ 1 Day)
+$20About Andy
French Virtual Assistant & Customer Support Specialist
Fort Dauphin, Madagascar - 10:07 pm local time
Je maîtrise parfaitement le support multicanal (email, chat, téléphone), la gestion de réservations (hôtels, taxis, restaurants, transports), l’organisation d’agendas, webinaires et réunions, ainsi que le suivi post-vente et la résolution de litiges.
Outils maîtrisés :
• CRM : Salesforce, Zendesk, Ximi
• Téléphonie : Aircall, Ringover
• Bureautique avancée + IA (ChatGPT, Gemini)
Points forts :
• Gestion complète de la relation client omnicanale avec un fort accent sur la satisfaction et la fidélisation
• Organisation et coordination (agendas, réservations internationales, webinaires)
• Gestion administrative, suivi des KPIs et reporting
• Rédaction professionnelle et correction de contenus (français C1)
• Management & coaching d’équipes (expérience récente en tant qu’Operations Manager sur une campagne de collecte)
Je suis particulièrement efficace pour aider les entrepreneurs, e-commerçants, agences et entreprises de services à :
→ Déléguer leur support client
→ Gérer leurs réservations et agendas
→ Améliorer leur organisation quotidienne
→ Résoudre les problèmes clients rapidement et professionnellement
Disponible immédiatement, réactif et orienté résultats. Je travaille avec rigueur, discrétion et proactivité.
N’hésitez pas à me contacter pour discuter de vos besoins en assistance virtuelle ou support client.
_________________________________________________________________________
Senior Virtual Assistant & Customer Support Expert (7+ Years Exp)
Experienced specialist in remote operations and CRM. Whether it’s managing high-volume customer inquiries or streamlining your executive calendar, I bring a proactive approach to every task.
Tools I Master:
Support: Zendesk, Salesforce, Aircall, Ringover.
Productivity: Advanced MS Office & AI-driven workflows (ChatGPT/Gemini).
What I bring to your business:
End-to-End Customer Care: Multi-channel support (Email/Chat/Phone) focused on loyalty.
Logistics & Planning: Seamless handling of international travel, meetings, and webinars.
Management Expertise: Proven track record in team coaching and campaign operations.
Efficiency: Dedicated to improving your daily organization and solving disputes before they escalate.
Ready to start immediately. Let’s connect to discuss how I can help you scale your operations and reclaim your time!
Steps for completing your project
After purchasing the project, send requirements so Andy can start the project.
Delivery time starts when Andy receives requirements from you.
Andy works on your project following the steps below.
Revisions may occur after the delivery date.
Review your materials and requirements carefully
I analyze all provided documents, guidelines, and access to understand your business needs and support expectations.
Set up or audit existing support channels
I configure or review your email, chat, and CRM systems to ensure everything is optimized for efficient customer support.