You will get Excellent Email Customer Service & After-Sales in French
Project details
I propose to take care of the responses to your customers' requests by email, ensuring all operations related to Customer Service & After-Sales Service, such as order tracking (preparation, delivery, status update, etc.), management of replacements, returns and refunds, as well as any other customer request related to your products or services.
With 4 years of experience in this field on Amazon.fr, complemented by expertise in order and parcel tracking at GLS France, I master the management of a significant volume of daily emails, while ensuring a high response quality, a professional communication and always solution-oriented.
Each response will be quick, clear and empathetic to ensure the satisfaction and loyalty of your customers.
I remain fully available to answer your questions or provide clarification on this service before any order, so that you can start with confidence.
With 4 years of experience in this field on Amazon.fr, complemented by expertise in order and parcel tracking at GLS France, I master the management of a significant volume of daily emails, while ensuring a high response quality, a professional communication and always solution-oriented.
Each response will be quick, clear and empathetic to ensure the satisfaction and loyalty of your customers.
I remain fully available to answer your questions or provide clarification on this service before any order, so that you can start with confidence.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Data Analytics, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
FrenchWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$210
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Hours of Work | 10 | 20 | 42 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$14 - $63
Support exclusively on weekends
(+ 2 Days)
+$20
Personalized advice to improve your processes and the customer experience
(+ 1 Day)
+$10
Response in two versions: French and English
+$50Frequently asked questions
About Hasina Mayel
Virtual assistant | E-commerce Customer Service | email & chat support
Antananarivo, Madagascar - 11:56 pm local time
This involves managing email and chat support to reduce response times and free up your time so you can focus fully on growing your business.
With daily experience handling after-sales service requests (order tracking, refunds, complaints, product returns, information requests, etc.), I ensure clear and effective responses are provided as quickly as possible.
Every request is handled with care to guarantee high-quality customer service that meets your expectations.
My commitment: satisfied customers and a strengthened brand image.
In addition to customer support, I also offer copywriting, data entry, and digital support services tailored to my clients’ specific needs.
I’m open to one-time freelance projects or long-term collaborations with e-commerce stores, startups, or entrepreneurs looking for reliable and structured support.
Steps for completing your project
After purchasing the project, send requirements so Hasina Mayel can start the project.
Delivery time starts when Hasina Mayel receives requirements from you.
Hasina Mayel works on your project following the steps below.
Revisions may occur after the delivery date.
Receive the client’s information
The client provides an overview of the company, support guidelines and access to tools/platforms.
Review documents and access
I review all the documents and confirm access to the necessary systems.