You will get unlimited email and live chat customer support services
Project details
As the old adage goes "Customer is King!" This is an absolute. It is the customer that runs the business. It is the customer who pays salaries and all overheads that keeps your business running. If this is so, all hands ought to be on deck to ensure that the customer - your lifeline, is well taken care of.
I have all the knowledge of CRMs like HubSpot, Gorgias, Zoho, zendesk, Freshdesk, Salesforce Service Cloud & Kayako
My specializations are:
Provide technical support by diagnosing hardware and software issues.
Assist customers with inquiries, order placements, and product information.
Achieve customer satisfaction through effective problem-solving and empathetic communication.
Maintain accurate records
Utilize CRM software to track customer histories and preferences.
Order Tracking & Fulfillment
Dispute Management
Product research and listing
send a daily report
💠I have a fiber optic internet connection which is well backed up
I have all the knowledge of CRMs like HubSpot, Gorgias, Zoho, zendesk, Freshdesk, Salesforce Service Cloud & Kayako
My specializations are:
Provide technical support by diagnosing hardware and software issues.
Assist customers with inquiries, order placements, and product information.
Achieve customer satisfaction through effective problem-solving and empathetic communication.
Maintain accurate records
Utilize CRM software to track customer histories and preferences.
Order Tracking & Fulfillment
Dispute Management
Product research and listing
send a daily report
💠I have a fiber optic internet connection which is well backed up
Language
EnglishWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 1 day
- Number of Hours of Work 1
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
About Phyllis
Executive Assistant | Customer Support | Project Manager
Nairobi, Kenya - 6:21 pm local time
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💠Proven track record in providing exceptional customer support and building strong client relationships.
💠Experience in managing projects from initiation to completion, ensuring timely delivery and quality results.
💠Proficient in administrative tasks, including Scheduling, Data Entry, Research, File Management, Emai & Calendar Management, Travel Planning, Website Management, Transcribing, Presentations, Graphic Design, Bookkeeping, Client Onboarding, File Conversion
💠Skilled in social media management and graphic design, creating engaging content and enhancing brand presence.
💠Ability to coordinate tasks and prioritize effectively, ensuring smooth operations and efficient workflow.
💠Strong communication skills, both written and verbal, with a keen eye for detail.
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My Skills
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✔️ VIRTUAL ASSISTANT | ADMIN ⭐️⭐️⭐️⭐️⭐️:
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💠 Email Management 💠Calendar Management 💠 Data entry 💠 Customer Support
💠 File management 💠 Content/Article Writing 💠Travel Planner 💠 Project Management 💠 Social Media Management 💠 Website management 💠 Basic accounting 💠 Research 💠Transcribing 💠 Invoices 💠Presentations 💠Graphic design 💠Bookkeeping💠Onboarding Process
💠File conversion; PDF/Word, Splitting, Merging 💠FlowChart
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✔️ Customer Support⭐️⭐️⭐️⭐️:
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💠Chat & Email Support
💠 Resolve Tickets
💠 Order Tracking & Fulfillment
💠 Issue refunds
💠 Dispute Management
💠 Handle chargeback
💠 Order Fulfillment
💠 Coordinate with suppliers and vendors
💠 Product research and listing
💠 Make a daily report
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✔️ SOCIAL MEDIA MANAGEMENT | CONTENT CREATION ⭐️⭐️⭐️⭐️⭐️:
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💠 Social media marketing – I have experience in managing social networking profiles and groups on Facebook, also familiar with LinkedIn, Instagram, and Youtube. I used Hootsuite, Buffer, and CoSchedule for social media management
💠Facebook Ads – ad creation, launching campaigns, optimization, analytics
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CRMS/Technical Support software:
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☑ Slack ☑Canva ☑Asana ☑ Airtable ☑ClickUp ☑Notion ☑WordPress ☑Zoom ☑Webinar ☑Teams ☑ MailChimp ☑Gusto ☑ConvertKit ☑ActiveCampaign ☑ Trello ☑ Zendesk ☑ Zoho ☑ Shopify ☑ eBay ☑Amazon ☑QuickBooks ☑ Microsoft Office ☑ Google Suite ☑Wix..com ☑Kajabi
☑ These among others and I am willing to learn more CRMs
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Steps for completing your project
After purchasing the project, send requirements so Phyllis can start the project.
Delivery time starts when Phyllis receives requirements from you.
Phyllis works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation