You will get a dedicated Zendesk consultation or optimization
Project details
I am a Zendesk Implementation Expert with 5 years of experience building, managing, and deploying Zendesk instances across many industries. I've successfully worked on Zendesk projects for companies anywhere from Technology to Marketing to eCommerce, and more.
If you purchase this project, you will receive my help with a small, average, or large project:
• Small projects can range anywhere from small feature implementations to quick consultation sessions or training, and is geared toward smaller companies just getting started with Zendesk.
• Average projects are more complicated, and can include larger workstream overhauls, training plans and documentation, audit and optimization of existing setups, etc. This plan is tailored for companies with existing setups looking to optimize, or companies who want to transition to Zendesk from another tool
• Large projects are reserved for enterprises looking to use a combination of multiple (or all) Zendesk products - implementing omnichannel support or any/all of Talk/Text, Chat, Messaging, Explore, Guide/Gather etc. for a larger team of agents, for example.
Message me with any questions BEFORE purchasing!
If you purchase this project, you will receive my help with a small, average, or large project:
• Small projects can range anywhere from small feature implementations to quick consultation sessions or training, and is geared toward smaller companies just getting started with Zendesk.
• Average projects are more complicated, and can include larger workstream overhauls, training plans and documentation, audit and optimization of existing setups, etc. This plan is tailored for companies with existing setups looking to optimize, or companies who want to transition to Zendesk from another tool
• Large projects are reserved for enterprises looking to use a combination of multiple (or all) Zendesk products - implementing omnichannel support or any/all of Talk/Text, Chat, Messaging, Explore, Guide/Gather etc. for a larger team of agents, for example.
Message me with any questions BEFORE purchasing!
Project Type
Project Management, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$850
|
Standard
$4,500
|
Advanced
$14,500
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 60 days |
Number of Revisions | Unlimited | Unlimited | Unlimited |
Optional add-ons
You can add these on the next page.
Zendesk changelog and QA testing
(+ 7 Days)
+$500
Training and documentation
(+ 7 Days)
+$1,000
Additional time
(+ 7 Days)
+$1,000Frequently asked questions
3 reviews
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KM
Karli M.
Sep 6, 2024
Zendesk fixes and additions
John was extremely responsive and knowledgeable when it came to Zendesk. We brought him on to help us connect our social media channels from various brands to our Zendesk account and to setup a bot to answer our most frequently asked questions. He was able to accomplish the tasks and paid close attention to detail throughout the process.
JT
Joey T.
Feb 4, 2023
Zendesk Expert needed to help setup automation, triggers, and groups
I highly recommend John for your Zendesk needs. He understood our business needs, and was able to help organize us in ways that I couldn't have imagined. You will be happy with him as your choice!
BL
Ben L.
Jul 27, 2022
IVR Phone Tree Setup (Zendesk)
Quick, prompt communication and work. It was clear John was experienced after our initial call and follow up email. The job was done ahead of schedule and to perfection. I will seek him out as needed in the future.
About John
Certified Zendesk Expert | Customer Support Guru
100%
Job Success
White Plains, United States - 4:40 pm local time
🎓 My academic background is solid, with a Master's degree in Information Systems and a Bachelor's in Applied Mathematics, both earned from Marist College. This educational foundation enriches my problem-solving abilities and analytical thinking, which I apply to the benefit of my clients.
🌟 Hailing from the great state of New York, I offer a distinctive fusion of professional proficiency and personal passions to each project. Outside of my work, I'm an avid reader, a dedicated gamer, and a passionate cook, and love to exercise. These hobbies reflect my commitment to continuous learning and creative exploration, values that naturally spill over into my work.
I'm here to collaborate with you on enhancing your customer support processes, whether you're a budding startup looking for the perfect Zendesk setup or an established business seeking to optimize your customer service operations. Let's connect and discuss how I can help your organization deliver exceptional customer experiences, streamline workflows, and drive growth.
Feel free to reach out, and let's embark on a journey of excellence together! 🚀
Steps for completing your project
After purchasing the project, send requirements so John can start the project.
Delivery time starts when John receives requirements from you.
John works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Call
This call can either be an intro call to kick off your project (~30 mins), or can be a more in-depth live consultation.
Implementation
If you opted for a project that requires implementation work, then I will begin implementation after our initial call