You will get Virtual Assistant: Email/Live Chat, CS Support Tech & Billing Support 24/
Rising Talent
Project details
I offer complete Virtual Assistance to support your tech, billing, and live chat needs using trusted tools:
✅ Customer Support: Manage emails, tickets, and requests using Zendesk, Freshdesk, Zoho, Reamaze or Help Scout.
✅ Live Chat: Provide real-time help with Intercom, Tawk.to, LiveChat, or Drift to boost client satisfaction.
✅ Tech Support: Troubleshoot issues, escalate cases, and keep clients updated using Bitrix24, Freshservice, or Zoho Desk.
✅ Billing Support: Handle invoices, payment tracking, and refunds with QuickBooks, Xero, or FreshBooks, ensuring accuracy.
✅ Ticket Management: Organize service requests and follow-ups so no query is missed.
✅ CRM & Data: Use HubSpot, Salesforce, or Zoho CRM to keep customer info clear and personalized.
✅ 24/7 Availability: Deliver reliable, friendly support anytime your clients need it.
✅ Reporting: Share updates on issues resolved, response times, and customer feedback.
My goal is to reduce your workload, keep your customers happy, and ensure your business runs smoothly — so you can focus on growth while I handle the rest.
✅ Customer Support: Manage emails, tickets, and requests using Zendesk, Freshdesk, Zoho, Reamaze or Help Scout.
✅ Live Chat: Provide real-time help with Intercom, Tawk.to, LiveChat, or Drift to boost client satisfaction.
✅ Tech Support: Troubleshoot issues, escalate cases, and keep clients updated using Bitrix24, Freshservice, or Zoho Desk.
✅ Billing Support: Handle invoices, payment tracking, and refunds with QuickBooks, Xero, or FreshBooks, ensuring accuracy.
✅ Ticket Management: Organize service requests and follow-ups so no query is missed.
✅ CRM & Data: Use HubSpot, Salesforce, or Zoho CRM to keep customer info clear and personalized.
✅ 24/7 Availability: Deliver reliable, friendly support anytime your clients need it.
✅ Reporting: Share updates on issues resolved, response times, and customer feedback.
My goal is to reduce your workload, keep your customers happy, and ensure your business runs smoothly — so you can focus on growth while I handle the rest.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 2 days
- Number of Hours of Work 69
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
About Adnan
Customer Support | Property Management
Islamabad, Pakistan - 1:03 pm local time
Are you searching for an experienced professional who can manage your vacation rental portfolio and deliver exceptional customer support that drives 5-star guest reviews, increased occupancy, and repeat business? Look no further!
With over 8 years in banking customer support, 5 years as a Virtual Customer Support Specialist for Tier 1, 2 & 3, and extensive property management experience hosting 1,500+ listings across major platforms, I know what it takes to keep your operations smooth, your guests happy, and your business growing.
🔑 Property Management Expertise
Property Management Services Include:
End-to-end Airbnb/VRBO/Booking.com management
Guest communication from inquiry to post-checkout
Calendar, pricing & revenue management (PriceLabs, Rankbreeze)
Check-in coordination, inspections, and cleaning schedules
Review management and dispute resolution
Custom guidebooks, smart locks & automated guest messaging
PMS & Channel Managers:
Hostaway, Guesty, Hospitable, Fantastic Stay, Rentals United, Lodgify, Smoobu, Uplisting, beds24, and more.
Pricing & Revenue Management Tools:
PriceLabs, Rankbreeze.
Listing Optimization Platforms:
Airbnb, Booking.com, Expedia, HomeAway, VRBO, Agoda, Comfy Workers.
I specialize in setting up fully optimized listings, automating workflows, and ensuring your rental properties remain guest-ready and highly ranked on search results.
🤝 Customer Support Expertise
Years of Experience:
✅ 8 years in banking customer support
✅ 5 years as Virtual Customer Support (Tier 1, 2 & 3)
✅ Proven track record of retention, escalation resolution, and high CSAT
Customer Support Tools & Platforms:
Zendesk, Zoho Desk, Freshdesk, Gorgias, Re:amaze, Intercom, Helpscout, LiveChat, Crisp, Tidio.
Communication Channels:
Phone support, email support, live chat, ticketing systems, CRM integrations.
Support Specialties:
Technical troubleshooting & onboarding support
Activations & service setup
Billing assistance & order management
Escalations & retention handling
Knowledge base creation & automated workflows
Industries Served:
SaaS, eCommerce, Telecom, Subscription Services, Short-Term Rental Platforms, Marketplace Support.
💼 Why Hire Me?
✅ Hosted & managed over 1,500+ listings with 5-star reviews
✅ 12–24 hour support coverage across time zones
✅ Highly organized, tech-savvy & proactive communicator
✅ Strong retention and dispute resolution skills
✅ Native-level English with clear, empathetic communication
My Property Management expertise includes:
PMS & Channel Managers: Hostaway, Guesty, Hospitable, Fantastic Stay, Rentals United, Lodgify, Smoobu, Uplisting, beds24, etc.
Pricing and Revenue Management: Price Labs, Rankbreeze
Listing Optimization: Airbnb, Booking.com, Expedia, HomeAway, VRBO, Agoda, Comfy Workers
My Customer Support Expertise Includes:
Customer Support Tools & Platforms: Zendesk, Zoho Desk, Freshdesk, Gorgias, Re:amaze, Intercom, Helpscout, LiveChat, Crisp, Tidio
Communication Channels: Phone support, email support, live chat, ticketing systems, CRM integrations
Support Specialties: Technical troubleshooting, billing assistance, order management, onboarding support, activations, escalations, retention handling, knowledge base creation, and automated workflows
Industries Served: SaaS, eCommerce, Telecom, Subscription services, Short-term rental platforms, Marketplace support
I am dedicated to delivering exceptional guest experiences, streamlined operations, and top-tier customer support that frees up your time so you can focus on scaling your business.
📬 Ready to take your rental portfolio or customer support to the next level? Let’s talk!
Steps for completing your project
After purchasing the project, send requirements so Adnan can start the project.
Delivery time starts when Adnan receives requirements from you.
Adnan works on your project following the steps below.
Revisions may occur after the delivery date.
Meeting to Discuss Your Tech, Billing & Support Needs
We start with a detailed meeting to understand your tech support, billing, and customer service needs. This helps us create a customized plan to deliver reliable 24/7 assistance for your business and clients.