You will get virtual assistant support via email & CRM platforms
Top Rated

Top Rated

Project details
Experienced VA with 15+ years in support & operations. I manage email, CRM, and workflows with accuracy and efficiency using tools like Salesforce, Jira, Asana & Zoho. Reliable, organized, and available for long-term or full-time support.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Fashion & Apparel, Financial Services, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$40
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
199 reviews
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This project doesn't have any reviews.
AF
Adam F.
Jul 25, 2024
Review crypto wallet articles for the inclusion of a particular company
WG
Wade G.
Jun 15, 2022
Compile Email List From Facebook 4,300+ Page Links
MK
Miriam K.
Apr 8, 2022
𝐏𝐔𝐁𝐆 uc required for 𝐛𝐨𝐬𝐬 𝐬𝐨𝐧....
GG
Grace G.
Mar 20, 2022
You will get Data Entry, Data Gather, Data Mine, Copy/Paste, CRM Data, Excel Data Entry
Yasir was very professional and helpful. He also helped solve a few prerequisite problems before starting the job and the task was completed in a timely manner.
HC
Harry C.
Mar 18, 2022
Check 650 Data Entries
ended contract. thanks
About Yasir
VA, Admin & Customer Support | Ecommerce Operations | Zendesk Shopify
100%
Job Success
Islamabad, Pakistan - 10:43 am local time
- Zendesk, Salesforce, Jira, and Asana across high ticket environments handling complex escalations end to end
- Shopify and Zoho CRM across six years of ecommerce operations including order management, customer support, refunds, listings, and store operations
- Managed a portfolio of ~80 enterprise accounts across AAA game studios, VFX houses, and archviz firms from onboarding through renewal
- Hit 75-85% first-contact resolution by building onboarding workflows and FAQ libraries that cut repeat ticket volume
- Diagnosed plugin, script, and integration issues independently without routing to engineering, delivering fast workarounds directly to clients
- SLA compliance, health scoring, and churn risk identification across fintech and logistics SaaS platforms at Payactiv and KeepTruckin
- Built and maintained knowledge bases and process documentation that reduced account friction across distributed global teams
- Supported clients across email, chat, and phone, working across time zones with no supervision needed
Available for customer support, customer success, onboarding, and ecommerce operations roles.
Steps for completing your project
After purchasing the project, send requirements so Yasir can start the project.
Delivery time starts when Yasir receives requirements from you.
Yasir works on your project following the steps below.
Revisions may occur after the delivery date.
Steps
Review requirements → set up CRM/email access → handle customer emails & tickets professionally → track, prioritize & resolve issues → share daily reports & insights → optimize workflows for long-term efficiency.