You will get virtual customer support specialist for email, chat, and Zendesk
Project details
Need a dependable Virtual Customer Support Specialist who can deliver exceptional customer experiences?
I provide professional customer support through email, live chat, social media, and Zendesk ticketing systems. With experience handling 30–40 customer inquiries per shift and maintaining customer satisfaction scores averaging 9/10, I help businesses improve customer retention, resolve issues efficiently, and build stronger customer relationships.
My services include email support, live chat support, Zendesk ticket management, complaint resolution, escalation handling, customer success support, and CRM updates. I am Zendesk-trained, fluent in English and Swahili, and experienced in remote customer support environments.
Whether you're a startup, SaaS company, e-commerce store, or growing business, I am committed to delivering fast, professional, and customer-focused support that helps your customers feel valued and supported.
I provide professional customer support through email, live chat, social media, and Zendesk ticketing systems. With experience handling 30–40 customer inquiries per shift and maintaining customer satisfaction scores averaging 9/10, I help businesses improve customer retention, resolve issues efficiently, and build stronger customer relationships.
My services include email support, live chat support, Zendesk ticket management, complaint resolution, escalation handling, customer success support, and CRM updates. I am Zendesk-trained, fluent in English and Swahili, and experienced in remote customer support environments.
Whether you're a startup, SaaS company, e-commerce store, or growing business, I am committed to delivering fast, professional, and customer-focused support that helps your customers feel valued and supported.
Purpose
BusinessIndustry
Audio Services, Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Education, Events Planning, Financial Services, Food & Beverage, Gaming, Lifestyle, Media & Entertainment, Nonprofit, Photography, Sports & Fitness, Telecommunications, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 3 | 8 | 15 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
24-Hour Delivery
(+ 1 Day)
+$30Frequently asked questions
About Kylon
Customer Service & Tech Support | Customer Support Services
Nairobi, Kenya - 11:55 am local time
Steps for completing your project
After purchasing the project, send requirements so Kylon can start the project.
Delivery time starts when Kylon receives requirements from you.
Kylon works on your project following the steps below.
Revisions may occur after the delivery date.
Review Customer Support Requirements
Please provide details about your business, support channels, customer volume, and any tools you use .I will review your requirements, understand your support processes, and identify the best approach to provide efficient customer support.
Provide Customer Support Services
Please provide access to the necessary customer support tools and communication channels.I will manage customer inquiries, resolve issues, handle escalations, and provide professional support through email, chat, and ticketing systems.