You will get Virtual Medical Assistant & Customer Service Specialist
Project details
What sets me apart for this role is my dedication to delivering a transformative customer experience rooted in empathy, professionalism, and attention to detail. I bring both extensive experience in healthcare administration and a commitment to supporting individuals on their journey to improve cognitive health. With a focus on accurate data handling, efficient scheduling, and clear communication, I aim to uphold your company’s values of growth, learning, and compassion. My approach is fully aligned with your mission of empowering individuals, and I’m excited to contribute to a team that strives to make a meaningful impact every day.
Purpose
BusinessIndustry
Business Services & Consulting, Medical & Pharmaceutical, WellnessLanguage
EnglishWhat's included $400
These options are included with the project scope.
$400
- Delivery Time 5 days
- Number of Hours of Work 40
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
4 reviews
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This project doesn't have any reviews.
RD
Raymer D.
Nov 1, 2024
Need male Virtual assistant
Excellent response time and super easy and very professional and accommodating, she helps you achieve her goal to best capabilities.
MG
Mary G.
Nov 12, 2021
Data Entry Needed - URGENT
The contractor did an excellent job with a rush job. We were very happy with their performance.
DB
Dev B.
Feb 26, 2020
PDF TO MICROSOFT WORD CONVERSION
Good work done by the freelancer and was delivered on time.
HS
Hamza S.
Dec 6, 2019
Mass Job Applications
She was very easy to work with and was very responsive. She listened to your requests and adjusted accordingly without hassle.
About Robeela
HIPAA-Certified Medical Virtual Assistant | EHR/EMR | Billing & Coding
Rawalpindi, Pakistan - 9:36 am local time
I help physicians, private practices, telehealth providers, and healthcare CEOs reclaim their time by handling the clinical and operational tasks that keep their practice running — error-free, HIPAA-compliant, and on schedule.
With hands-on experience in medical billing & coding (ICD-10/CPT), EHR/EMR management, prior authorization, insurance verification, and full telehealth administration, I bring clinical knowledge and executive-level organization to every engagement.
⚕️ MEDICAL ADMINISTRATION & CLINICAL SUPPORT
▪️ Patient scheduling, intake, consent forms, and onboarding
▪️ EHR/EMR management: TherapyNotes, Athenahealth, SimplePractice, Practice Better, Connecteam
▪️ Medical billing & coding (ICD-10, CPT), prior authorization, insurance verification (Medicaid/Medicare)
▪️ Referral coordination, prescription refills, lab result uploads
▪️ PHI-protected inbox/phone support, HIPAA-compliant documentation
📋 OPERATIONS & EXECUTIVE SUPPORT
▪️ Calendar and email management, inbox triage, scheduling
▪️ Project coordination, task tracking, SOP creation, workflow optimization
▪️ CRM management (Pipedrive), vendor communication, client follow-ups
▪️ Healthcare bookkeeping: invoicing, purchase orders, ERAs, timesheet reconciliation (QuickBooks, Xero, Excel)
💻 TELEHEALTH & VIRTUAL FRONT DESK
▪️ Virtual appointment coordination and platform management (Zoom, Webex, Teams)
▪️ VOIP/portal message handling, patient Q&A, provider-nurse-therapist communication
▪️ Telehealth onboarding and tech support for patients
🛠 TOOLS & PLATFORMS
CategoryToolsEHR/EMRTherapyNotes, Athenahealth, SimplePractice, Practice Better, ConnecteamProject MgmtTrello, Notion, AsanaAdmin & CalendarGoogle Workspace, Outlook, Calendly, Microsoft OfficeCommunicationZoom, Slack, Teams, Webex, VOIPBookkeepingQuickBooks, Xero, Excel, Google SheetsFile StorageDropbox, OneDrive, Google Drive
✅ WHY CLIENTS CHOOSE ME
✔ HIPAA-trained with strict PHI and data confidentiality practices
✔ Fluent in EHR workflows — minimal onboarding time needed
✔ Proactive communicator who anticipates needs before they become problems
✔ Available across time zones, reliable, and deadline-driven
✔ Healthcare-specific experience — not a generalist VA learning on your dime
📩 Let's talk. Send me a message, invite me to your job, or hire me directly. I'm ready to keep your practice running smoothly so you can focus on your patients.
Steps for completing your project
After purchasing the project, send requirements so Robeela can start the project.
Delivery time starts when Robeela receives requirements from you.
Robeela works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Review and Planning
I’ll start by thoroughly reviewing any materials, guidelines, and instructions you provide to fully understand the project scope and objectives. If there are any clarifications needed, I’ll reach out to you before proceeding.