You will get Top-Tier Customer Support & E-Commerce Expert
Top Rated
Project details
With 13+ years of experience in customer service, sales, and eCommerce, I have developed a strong passion for helping people and driving business success. Over the past four years, I have successfully managed over 30 eCommerce stores, consistently exceeding expectations in my role as a project manager. My expertise spans strategy development, product management, marketing, customer service, and dispute management, with a proven track record of delivering outstanding results.
I co-founded an eCommerce fashion brand in the USA, where I played a crucial role in developing the Shopify website, setting up operations, and managing fulfillment processes. My efforts in marketing and sales were instrumental in achieving our business goals and establishing a solid foundation for the startup's success.
I excel in data-driven decision-making and customer-centric UI/UX design, leveraging innovative strategies to drive growth and improve operational efficiency. My diverse skill set and dedication to excellence position me as a valuable asset in the eCommerce industry.
I co-founded an eCommerce fashion brand in the USA, where I played a crucial role in developing the Shopify website, setting up operations, and managing fulfillment processes. My efforts in marketing and sales were instrumental in achieving our business goals and establishing a solid foundation for the startup's success.
I excel in data-driven decision-making and customer-centric UI/UX design, leveraging innovative strategies to drive growth and improve operational efficiency. My diverse skill set and dedication to excellence position me as a valuable asset in the eCommerce industry.
Purpose
PersonalIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Marketing & Advertising, Retail & Wholesale, Sports & Fitness, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$450
|
Advanced
$1,800
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
9 reviews
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JV
Johannes V.
May 21, 2025
Customer Support VA (Shopify + Groove Email Expert)
EM
Ecom M.
Feb 22, 2025
Dispute manager Shopify dropshipping Paypal
Haris was really a good dispute manager , great job, always active, unfortunately I had to leave him not because of his work , but decision of our company , I hope to cooperate with him in a future! I recommend him to anyone!
FL
Friso L.
Jan 15, 2025
Ecommerce Customer Support & Project Management
Great team member and hard working! Would recommend him to anyone.
MV
Matthew V.
Apr 5, 2024
Customer Service Manager
Haris is the best dropshipping manager I have come across. He handled everything effortlessly, demonstrating exceptional skill and dedication. He went above and beyond to ensure our satisfaction. I highly recommend him.
MH
Milad H.
Jan 31, 2024
CS manager Shopify Dropshipping
Haris has been an outstanding employee and a remarkable manager. He handled everything perfectly, and it's regrettable to see him go.
About Haris
Ecommerce Operations Manager | CX, Disputes & Team KPIs (DTC Shopify)
100%
Job Success
Jakarta, Indonesia - 7:05 pm local time
I help 6–8-figure Shopify brands scale customer operations without letting service quality slip or revenue leak through preventable disputes. Over 8,000+ hours on Upwork with a 100% Job Success Score, I've managed support teams end to end, owning agent KPIs, response times, and CSAT, while keeping a close eye on the disputes and chargebacks that quietly cost brands money.
What I take off your plate:
Support operations management - hiring, training, and managing agents against clear KPIs
Dispute & chargeback resolution - PayPal, Stripe, Klarna, and Shopify Payments, from evidence to representment
Customer retention & CX - reducing churn and refund abuse through better systems, not just faster replies
SOP & process building - so the operation runs on documented systems, not memory
Escalation handling - the high-ticket, high-risk cases your team shouldn't face alone
Tools & platforms: Shopify, Gorgias, Zendesk, Reamaze, Freshdesk, Helpdesk, Stripe, PayPal, Klarna, Klaviyo, Slack, Asana, Monday.
Most DTC brands don't lose money because of bad products. They lose it to preventable refunds, unresolved tickets, slow response times, and disputes nobody's actively managing. I build the operational systems that fix all four, protecting revenue while keeping customers happy.
Recent results:
92%+ win rate on chargebacks and disputes across PayPal, Stripe, Shopify, and Klarna, for Shopify stores doing $500K+/month
Kept refund rates under 1.5% through proactive dispute prevention and faster resolution
Managed customer operations for up to 26 Shopify stores at once
Led and coached a team of 16 support agents against clear CSAT and response-time KPIs
If you want an operations partner who can own your customer support, manage your team, cut disputes, and improve retention, not just answer tickets, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Haris can start the project.
Delivery time starts when Haris receives requirements from you.
Haris works on your project following the steps below.
Revisions may occur after the delivery date.
Final Report
Once the project is completed, I will provide you with the report.