You will get Voice AI Receptionist / Customer Support Agent
Top Rated
Project details
Streamline your business communication with a custom AI voice receptionist and customer support agent. This AI solution handles calls naturally, qualifies leads, schedules appointments, sends automated email follow-ups, and logs interactions into your CRM. It ensures compliance, guardrails, and accurate data capture, reducing missed opportunities and manual work.
I offer three packages: Basic (single call type, CRM logging), Standard (multi-call AI with email & CRM integration), and Premium (advanced AI with multi-platform integration, analytics, and full workflow automation). Each workflow improves efficiency, response time, and customer satisfaction, maintaining a human-like voice and intelligent interaction.
The process includes requirement gathering, AI script & prompt design, system integration, automation setup, guardrails & compliance, testing & refinement, and delivery with documentation. Technologies include RingCentral, Twilio, GoHighLevel, Monday.com, Node.js, FastAPI, and GPT-based AI.
Ideal for businesses seeking AI-driven voice automation, lead capture, appointment scheduling, and customer support optimization, saving time and increasing ROI.
I offer three packages: Basic (single call type, CRM logging), Standard (multi-call AI with email & CRM integration), and Premium (advanced AI with multi-platform integration, analytics, and full workflow automation). Each workflow improves efficiency, response time, and customer satisfaction, maintaining a human-like voice and intelligent interaction.
The process includes requirement gathering, AI script & prompt design, system integration, automation setup, guardrails & compliance, testing & refinement, and delivery with documentation. Technologies include RingCentral, Twilio, GoHighLevel, Monday.com, Node.js, FastAPI, and GPT-based AI.
Ideal for businesses seeking AI-driven voice automation, lead capture, appointment scheduling, and customer support optimization, saving time and increasing ROI.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$800
|
Standard
$1,500
|
Advanced
$2,400
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 21 days |
Number of Hours of Work | 30 | 50 | 100 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$25
3 reviews
(3)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
JM
Joseph M.
Oct 13, 2025
AI Tutor Development for Multimodal Conversational Learning
Wasim is a great professional. He receives feedback and observations in a very professional manner, delivers on user stories, and consistently meets expectations. I highly recommend his work.
JM
Joseph M.
Sep 15, 2025
Develop Multi-Agent System with NestJS and LangGraph
I really appreciate that Wasim takes the time to understand the business logic in order to build a solid product. He communicates well and shows great commitment to the project
MO
Mike O.
Jul 28, 2025
Need Expert to Deploy Self-Hosted Cal.com on Vercel + Supabase (Custom Domain Setup)
Ali showed professionalism, transparency, and integrity throughout the project. Although the task turned out to be more complex than expected, he communicated clearly, worked diligently, and took full responsibility. I appreciate his honest approach and believe he has strong potential as a freelancer on Upwork. I would be happy to work with him again.
About Wasim
FULL-STACK & AI ENGINEER | SaaS MVPs, AI Agents, Business Automations
100%
Job Success
Lahore, Pakistan - 3:59 pm local time
👋 Hi there! I help startups, agencies, and growing businesses build AI-powered products, SaaS platforms, internal tools, and automation systems that eliminate manual work and support long-term growth.
My work ranges from AI automations and internal business tools to full SaaS applications, client portals, AI-powered products, and business-critical systems. I combine modern web development, AI technologies, and workflow automation to build solutions that are reliable, scalable, and designed around real business outcomes.
I build with React, Next.js, Node.js, Python, FastAPI, AI agents, and automation platforms such as n8n, Make, and Zapier, choosing the right tools based on the problem rather than forcing a specific stack.
🎯 𝗪𝗵𝗮𝘁 𝗜 𝗢𝗳𝗳𝗲𝗿
𝟭. 𝗔𝗜 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝘀 & 𝗦𝗮𝗮𝗦 𝗔𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
• AI-powered web applications
• SaaS MVP development
• Customer portals and dashboards
• AI features and integrations
• Multi-tenant platforms
𝟮. 𝗙𝘂𝗹𝗹-𝗦𝘁𝗮𝗰𝗸 𝗪𝗲𝗯 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁
• React and Next.js applications
• Node.js and Python backends
• REST APIs and third-party integrations
• Database design and architecture
• Cloud deployment and scaling
𝟯. 𝗔𝗜 𝗔𝗴𝗲𝗻𝘁𝘀 & 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻 𝗦𝘆𝘀𝘁𝗲𝗺𝘀
• AI chat agents
• AI voice agents
• Lead qualification systems
• Business process automation
• CRM and operations automation
𝟰. 𝗜𝗻𝘁𝗲𝗿𝗻𝗮𝗹 𝗧𝗼𝗼𝗹𝘀 & 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀
• Internal business platforms
• Workflow management systems
• Reporting dashboards
• CRM implementations
• Team productivity tools
𝟱. 𝗔𝗣𝗜𝘀, 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 & 𝗗𝗮𝘁𝗮 𝗦𝘆𝘀𝘁𝗲𝗺𝘀
• Custom API development
• Third-party integrations
• Webhooks and event-driven workflows
• Data synchronization systems
• Business system integrations
✅ 𝗘𝘃𝗲𝗿𝘆 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗶𝗻𝗰𝗹𝘂𝗱𝗲𝘀:
• Clear technical planning
• Scalable architecture
• Clean, maintainable code
• Documentation and walkthroughs
• Ongoing support
🛠 𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸
Frontend: React · Next.js · TypeScript · Tailwind CSS
Backend: Node.js · Express.js · Python · FastAPI
AI & Agents: OpenAI · LangChain · LangGraph · CrewAI · AI chat agents · AI voice agents (Vapi, Retell AI, Twilio)
Automation: n8n · Make · Zapier
Databases: PostgreSQL · MySQL · Supabase · Firebase
Business Tools: GoHighLevel · HubSpot · Airtable · Notion · ClickUp · Slack · Google Workspace
Integrations: REST APIs · Webhooks · Event-driven architectures
💡 𝗥𝗲𝗰𝗲𝗻𝘁 𝗧𝘆𝗽𝗲𝘀 𝗼𝗳 𝗣𝗿𝗼𝗷𝗲𝗰𝘁𝘀
• AI-powered sales follow-up systems using call transcripts, CRM automation, and personalized email generation
• Business directories, client portals, and workflow-driven web platforms
• AI voice agents for lead qualification, appointment booking, and customer engagement
• Internal operations platforms that connect CRMs, communication tools, reporting systems, and business workflows
• Custom web applications integrating AI, automation, and third-party services
💡 𝗪𝗵𝗼 𝗜 𝗪𝗼𝗿𝗸 𝗕𝗲𝘀𝘁 𝗪𝗶𝘁𝗵
• Startup founders building new products
• Agencies creating scalable systems
• Service businesses modernizing operations
• Companies looking for a long-term technical partner
• Teams that need both software development and AI expertise
If you need more than a simple automation and are looking for someone who can design, build, and maintain business-critical software systems, I would be glad to help.
📩 𝗟𝗲𝘁’𝘀 𝗕𝘂𝗶𝗹𝗱 𝗦𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗨𝘀𝗲𝗳𝘂𝗹
Whether you are launching an MVP, building an AI-powered product, improving internal operations, or scaling an existing platform, I can help turn the idea into a reliable system that supports growth.
Steps for completing your project
After purchasing the project, send requirements so Wasim can start the project.
Delivery time starts when Wasim receives requirements from you.
Wasim works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Gathering
call flows, CRM/platform access, email templates, voice preferences, sample data, KPIs, and compliance rules to clearly define project scope and success metrics.
Script & Prompt Design
Create AI conversation scripts and fine-tune prompts for natural, human-like responses while covering all call types, FAQs, and lead qualification scenarios.