You will get Warm, Reliable Customer Support – Email, Chat, & Admin Help
Top Rated
Project details
Need calm, reliable support for your inbox, clients, or daily admin? I’ve got you.
I provide empathetic, professional customer support via email and chat, paired with light admin assistance to keep your business running smoothly – no matter where you are.
With over 20 years of experience in hospitality, guest relations, and team coordination, I provide professional and warm customer support via email, chat, and light admin assistance – so you can breathe easier and stay focused on what matters.
✅ What I help you with:
📬 Email & chat communication (Gmail, Helpdesks, WhatsApp, Messenger)
🧾 Inbox triage, template replies, FAQ handling
🗂️ CRM updates, follow-ups, light admin tasks
🧘 Calm, respectful tone – even in tricky situations
🌍 Flexible timezone coverage (UTC+8 – great for Asia-Pacific, Australia & early EU)
Let’s make your customers feel heard – and your days feel lighter.
🟢 Click ‘Continue’ to book the tier that fits best – I’ll handle the rest.
I provide empathetic, professional customer support via email and chat, paired with light admin assistance to keep your business running smoothly – no matter where you are.
With over 20 years of experience in hospitality, guest relations, and team coordination, I provide professional and warm customer support via email, chat, and light admin assistance – so you can breathe easier and stay focused on what matters.
✅ What I help you with:
📬 Email & chat communication (Gmail, Helpdesks, WhatsApp, Messenger)
🧾 Inbox triage, template replies, FAQ handling
🗂️ CRM updates, follow-ups, light admin tasks
🧘 Calm, respectful tone – even in tricky situations
🌍 Flexible timezone coverage (UTC+8 – great for Asia-Pacific, Australia & early EU)
Let’s make your customers feel heard – and your days feel lighter.
🟢 Click ‘Continue’ to book the tier that fits best – I’ll handle the rest.
Industry
Animals & Pets, Cybersecurity, Education, Environmental, Gaming, Lifestyle, Nonprofit, Religion & Spirituality, Travel & TourismWhat's included
| Service Tiers |
Starter
$90
|
Standard
$180
|
Advanced
$350
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 3 | 6 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$30Frequently asked questions
4 reviews
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TL
Thomas L.
Mar 5, 2026
Assistenz / Virtual Assistant (KI-READY Events / LEXI Experts)
Maria is a very dependable and skilled freelancer. She works quickly, communicates clearly, and consistently delivers high-quality results. I can strongly recommend her and would be happy to work with her again in the future.
MR
Muhammad R.
Sep 17, 2025
Native German language conversation recording project
"It is a pleasure to work with you, you are a serious and responsible freelancer"
JV
Jan V.
Sep 16, 2025
Virtual Assistant for German AI startup - Fluent in German
Maria has been a great support in the daily business. What stood out most is her proactive approach – she not only handled tasks reliably but also identified process improvements and suggested valuable optimizations. Communication was always clear and effective, which made collaboration very smooth. I can totally recommend working with her.
AR
Alexandre R.
Jul 18, 2025
Game English to German Translator
I highly recommend Mia. She is attentive and dedicated to delivering high-quality translations. I had the opportunity to work with her on the complete German localization of a video game, and she did an excellent job. Don’t hesitate to work with her!
About Maria
Embedded Ops Partner for AI & Tech Founders
100%
Job Success
Sanur, Indonesia - 11:15 pm local time
Operations Partner for Neurodivergent (AI & Tech) Founders & Executives
Most neurodivergent founders need someone who can hold the operational picture together while they're busy building / creating.
I support AI founders, tech executives, and neurodivergent entrepreneurs who are managing too many moving parts, too many ideas, and too many decisions at once.
→ You don't need to organize your thoughts before bringing them to me.
I naturally turn messy information into:
• Clear priorities
• Structured decisions
• Actionable next steps
• Documented processes
• Reliable operational systems
→ My approach starts with observation, not execution.
During the first week/s, I'm looking at how information flows, where bottlenecks exist, which processes only live inside someone's head, and where the business depends too heavily on one person. I focus on how the business actually operates, not how everyone thinks it operates.
What I can help with
✓ Executive support and operational management
✓ Inbox, calendar, and communication management
✓ Project and team coordination
✓ Process mapping and documentation
✓ SOP creation and knowledge management
✓ Founder workflow design
✓ AI-assisted operational systems
✓ Cross-functional coordination across teams and stakeholders
Why clients hire me
• 15+ years of operations leadership experience
• General Manager experience running hospitality and tourism operations
• Led multicultural teams of 25+ people
• Extensive experience handling logistics, quality control, crisis management, and fast-changing priorities
• Calm under pressure and comfortable with complexity
How I work
→ I ask questions before making assumptions.
→ I learn quickly, adapt to your communication style, and proactively identify issues before they become problems.
→ I don't believe in unnecessary complexity, endless meetings, or building systems nobody will use.
→ I build practical operations that support the way you actually work.
→ am used to work with clients who think fast, switch context often, and carry a lot of information in their heads. I don't expect perfect organization. My role is to help keep priorities visible, decisions moving, and important things from slipping through the cracks.
→ I understand that sometimes priorities shift, inboxes pile up, and important tasks disappear from view. If something matters, I'll bring it back to your attention without judgment, frustration, or taking it personally.
Tools I use on a daily base:
Google Workspace | Microsoft Office | ChatGPT | Claude | Trello | HubSpot | Canva | LinkedIn | and more
Languages
Fluent: German | English | Swiss German
Basic: French | Indonesian
→ Based in Bali | Working across APAC, Australia, and European morning and early afternoon hours.
! If your business is growing faster than your systems can keep up, let's talk !
Steps for completing your project
After purchasing the project, send requirements so Maria can start the project.
Delivery time starts when Maria receives requirements from you.
Maria works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Setup
I’ll review your requirements, confirm goals, and help set up access (email/chat/CRM). We’ll align on tone, tools, and support needs before work begins.
Support & Admin Delivery
I’ll begin handling email/chat support, light admin, and updates. You’ll receive clear communication and status summaries based on your selected tier.