You will get eCommerce Support Operations Setup CRM, SOPs & Onboarding Infrastructure
Project details
Whether support volume is increasing, response times are slipping, or daily operations feel overwhelming, reliable help is available.
With hands-on experience in customer support, administrative coordination, and CRM-based workflows, the focus is on helping businesses maintain smooth operations, organized communication, and satisfied customers without the stress of hiring full-time staff.
Benefits:
💎 Available when needed: Workloads change. Support can scale based on demand whether it’s consistent daily coverage or help during peak periods ensuring customers always receive timely responses.
💎 Proven experience: Real-world experience supporting businesses across different industries ensures quick adaptation to tools, workflows, and processes with minimal training required.
💎 Peace of mind: Communication stays clear, organized, and professional. Tasks are completed reliably, deadlines are respected, and business owners can focus on growth instead of daily operational pressure.
With hands-on experience in customer support, administrative coordination, and CRM-based workflows, the focus is on helping businesses maintain smooth operations, organized communication, and satisfied customers without the stress of hiring full-time staff.
Benefits:
💎 Available when needed: Workloads change. Support can scale based on demand whether it’s consistent daily coverage or help during peak periods ensuring customers always receive timely responses.
💎 Proven experience: Real-world experience supporting businesses across different industries ensures quick adaptation to tools, workflows, and processes with minimal training required.
💎 Peace of mind: Communication stays clear, organized, and professional. Tasks are completed reliably, deadlines are respected, and business owners can focus on growth instead of daily operational pressure.
Purpose
BusinessIndustry
Business Services & Consulting, Data Analytics, Ecommerce, Financial Services, Hardware & Electronics, Legal, Logistics & Supply Chain Management, Software, Telecommunications, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included $145
These options are included with the project scope.
$145
- Delivery Time 1 day
- Number of Revisions 1
- Number of Hours of Work 30
- Organize & Classify/Tag Files
- Formatting & Clean Up
- Project Management Support
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HM
Hamza M.
Apr 10, 2026
Customer Support Specialist for Chat & Email Support
He Managed customer interactions with a 40% faster response time and maintained a 98%+ customer satisfaction rate across all touchpoints. Improved issue resolution efficiency by 35%, ensuring consistent, high-quality support and a smooth customer experience. Recommended!
About Osama
eCommerce Customer Support VA |Support Operations |Zendesk and Gorgias
Rawalpindi, Pakistan - 9:49 am local time
One bad support experience is all it takes. The customer screenshots it, posts it, and your next 50 potential buyers see it before you do. By the time you notice, the damage is already priced into your reviews.
I am an 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 who has maintained 98% 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 handling 𝟭𝟱𝟬 𝘁𝗼 𝟯𝟬𝟬 customer inquiries daily across live chat support, email support, and order management. Zero SLA breaches. Zero dropped escalations. Average response time cut from 3 hours to 25 minutes. That is not a good day that is every day for 12 months straight.
Your CSAT score is either building your Shopify store or quietly burning it. The difference is not more staff. It is one eCommerce customer support VA who owns the entire support operation without being managed.
𝗧𝗵𝗮𝘁 𝗶𝘀 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝘄𝗵𝗮𝘁 𝗜 𝗱𝗼.
I handle the 𝗳𝘂𝗹𝗹 𝗲𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 layer live chat support, email support, order tracking, refunds, returns, complaint management, and escalation handling inside Gorgias, Zendesk, and Freshdesk. Tickets do not pile up. Customers do not wait. Escalations do not reach you unless they absolutely have to.
Handling tickets is the visible part. This is what keeps the whole system from breaking.
Behind the inbox I build the infrastructure that stops the same problems from returning CRM management and workflow automation inside Go High Level and HubSpot, customer onboarding sequences, pipeline tracking, and fully documented SOPs so nothing lives only in someone's head. At FounderOps Studio I rebuilt the entire customer support operations infrastructure from zero and ran it end to end for 12 months inbox management, ticket management, CRM automation, and customer feedback documentation without dropping a single ball.
Every support process I build gets documented. Every update gets sent before you ask. Every tool I use Shopify, Gorgias, Zendesk, Freshdesk, Go High Level, HubSpot, Google Workspace, Notion, ClickUp gets used with one goal: your customers leave satisfied, your response times stay fast, and your eCommerce store protects its reputation.
𝗜𝗳 𝘆𝗼𝘂𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗾𝘂𝗲𝘂𝗲 𝗶𝘀 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝗳𝗮𝘀𝘁𝗲𝗿 𝘁𝗵𝗮𝗻 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗰𝗮𝗻 𝗵𝗮𝗻𝗱𝗹𝗲 𝗶𝘁, 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂 𝗮𝗿𝗲 𝗱𝗲𝗮𝗹𝗶𝗻𝗴 𝘄𝗶𝘁𝗵. 𝗜 𝘄𝗶𝗹𝗹 𝘁𝗲𝗹𝗹 𝘆𝗼𝘂 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝗵𝗼𝘄 𝗜 𝗳𝗶𝘅 𝗶𝘁.
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