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You will get An excellent customer service representative

Amarachi N.Status: Offline
Amarachi N. Amarachi N.
5.0
Top Rated
Preview imagePreview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Amarachi, priced and ready to go.
Amarachi N.Status: Offline
Amarachi N. Amarachi N.
5.0
Top Rated
Preview imagePreview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Amarachi, priced and ready to go.

Project details

i will help you transform one-time visitors into loyal customers with my exceptional customer support! With over 4 years of experience in delivering top-notch service, I pride myself on going the extra mile to resolve customer complaints and provide tailored solutions in a friendly, timely, and professional manner. Our goal is to leave a lasting positive impression on your customers, ensuring 100% satisfaction while aligning with your business policies. Let me help you build strong relationships with your customers and drive long-term growth!
Project Type
Ecommerce Management, Project Management, Virtual Assistance, Customer Support, Other
What's included
Service Tiers Starter
$70
Standard
$150
Advanced
$800
Delivery Time 3 days 5 days 30 days
Number of Revisions
222
Optional add-ons You can add these on the next page.
Additional Revision
+$10
5.0
5 reviews
100% Complete
(5)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

MK

Mikhail K.
5.00
Apr 30, 2026
Customer Service Representative for E-commerce Platform - Remote Amarachi worked with us for 4 months, she is focused specialist, demonstrated commitment and team work.

PD

Paula D.
5.00
Nov 8, 2025
Meditation/visualization experiment participant

PD

Paula D.
5.00
Apr 7, 2025
Meditation / Visualization experiment participant

ZS

Zachary S.
5.00
Feb 24, 2025
Earn $20 USD in only 10 minutes – No technical skills needed!

PD

Paula D.
5.00
Feb 21, 2025
Meditation / Visualization experiment participant
Amarachi N.Status: Offline

About Amarachi

Amarachi N.Status: Offline
E-commerce Customer Support Specialist | Shopify, Email & Chat Support
100% Job Success
5.0  (5 reviews)
Lagos, Nigeria - 8:49 pm local time
If you’re looking for a reliable and detail-oriented Customer Support Specialist who can handle high-volume inquiries, manage orders, and keep your support operations running smoothly — I can help.

I specialize in Shopify and e-commerce customer support, helping brands respond faster, resolve issues efficiently, and maintain a professional, customer-focused experience.

⭐ What I Can Help You With
✔ Customer email & live chat support (order queries, shipping questions, product inquiries)
✔ Order tracking, delays & delivery issue resolution
✔ Processing refunds, returns, replacements & reships
✔ Updating customer details (shipping address changes, order edits)
✔ Handling complaints with a calm, professional tone
✔ Managing high-volume inboxes efficiently
✔ Logging daily activity (emails, refunds, updates) in Google Sheets
✔ Following SOPs, templates & maintaining consistency
✔ Escalating complex issues when necessary
✔ Maintaining fast response times and meeting SLAs

⭐ E-commerce Experience
I have hands-on experience supporting e-commerce brands in the food and supplement industry, where I:

Handled 50+ customer chats daily in a fast-paced environment

Managed 40+ customer emails daily using structured workflows and templates

Maintained an average 3-minute first response time on live chats

Resolved customer issues efficiently while ensuring proper escalation when needed

Managed order-related issues including tracking delays, refunds, and replacements

Maintained a friendly, empathetic, and brand-aligned tone

Worked within structured systems using SOPs and templates to ensure consistency

⭐ Tools & Platforms
Shopify · Zendesk · Gorgias · Freshdesk · Intercom
Gmail · Google Drive · Google Sheets · Slack
Trello · Asana · ClickUp
⭐ Why Clients Choose Me
✔ Proven ability to handle high-volume customer interactions
✔ Fast response times without compromising quality
✔ Strong attention to detail when handling orders and customer requests
✔ Clear, professional, and empathetic communication
✔ Reliable and consistent — I meet deadlines and stay responsive

⭐ Availability
30+ hours/week

Flexible with time zones

Available for long-term or short-term support

If you need someone who can handle your customer support efficiently, manage order-related tasks, and represent your brand professionally, I’m ready to get started.

Let’s work together!

Steps for completing your project

After purchasing the project, send requirements so Amarachi can start the project.

Delivery time starts when Amarachi receives requirements from you.

Amarachi works on your project following the steps below.

Revisions may occur after the delivery date.

Getting a clear understanding of your products and services.

i will take my time to develop a good knowledge of your business, your offer and all the steps involved in the purchase processes.

Providing canned response for recurring customer inquiries.

Review the work, release payment, and leave feedback to Amarachi.