You will get You’ll get fast, friendly, and reliable customer support service.
Rising Talent
Rising Talent
Project details
I provide fast, friendly, and reliable customer service support tailored to your business needs. With experience in email, chat, and ticket handling, I ensure clear communication, quick resolutions, and a positive experience for your customers.
Project Type
Data Entry, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$10
|
Standard
$20
|
Advanced
$30
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Revisions | 1 | 2 | 3 |
About Edilberto
Virtual Assistant
Jaro, Philippines - 6:07 pm local time
Through consistent performance and attention to quality, I was promoted to Quality Analyst within a year. In this role, I audited calls, emails, and chats, provided coaching and actionable feedback, and contributed to improving overall team performance. I also handled reporting, including QA scores, performance insights, and process improvements.
After my experience as a Quality Analyst, I transitioned into US-based healthcare accounts to gain more hands-on experience in operations and insurance processes. I worked as a Customer Service Representative and was later promoted to Senior Process Executive, where I handled more complex and critical tasks.
In this role, I managed inbound and outbound calls, handled email communications, forwarded medical records to providers when needed, checked authorization status, and monitored overall claims workflow. This experience allowed me to develop a deeper understanding of healthcare processes, insurance coordination, and end-to-end case handling.
Currently, I work as a Medical Virtual Assistant specializing in pre-authorization for procedures and medications, as well as eligibility and benefits verification for US healthcare accounts. I support clinic managers, medical assistants, and physicians by handling administrative tasks, answering inquiries, and ensuring smooth coordination with insurance providers.
I also assist with financial consultations by providing patient cost estimates for treatments and procedures. I have hands-on experience in the infertility field, managing prior authorizations, treatment benefit verification, and patient insurance coordination on a daily basis.
I am highly experienced in using multiple tools and submission methods, including fax and insurance portals such as Availity, UHC, Evicore, Carelon, and more. I have worked extensively with insurance providers like BCBS, Aetna, UnitedHealthcare, UMR, Baylor Scott & White, as well as pharmacy platforms like CoverMyMeds and Alto Pharmacy.
I am reliable, detail-oriented, and highly resourceful. I work independently, take initiative, and consistently find ways to complete tasks efficiently and accurately. I adapt quickly to new systems and workflows, making me a versatile and dependable support partner for any healthcare or administrative team.
Steps for completing your project
After purchasing the project, send requirements so Edilberto can start the project.
Delivery time starts when Edilberto receives requirements from you.
Edilberto works on your project following the steps below.
Revisions may occur after the delivery date.
Review Client Requirements
I'll go through all the provided materials and instructions to understand your goals, tools, and workflow.
Set Up Tools and Access
I’ll log in to your CRM, email, or chat platform and configure everything to be ready for support tasks.