You will get your tickets handled and inbox back to zero
Rising Talent
Project details
Are you dealing with an overwhelming customer support backlog? I’m here to help.
With 5+ years of experience in e-commerce (DTC & B2B), I specialize in handling high ticket volumes, resolving escalations, and restoring order to busy support inboxes - making things easier for both you and your customers.
I’ve worked with global companies like Amazon and supported businesses across email, chat, and phone, consistently maintaining fast response times and high-quality communication.
What I will do for you:
• Clear your customer support backlog efficiently
• Respond to tickets using your knowledge base, FAQs, and templates
• Prioritize urgent and time-sensitive requests
• Maintain your brand voice and communication standards
• Organize tickets with tags, labels, and proper status updates
• Flag complex or sensitive cases for your review
What you can expect:
• Fast turnaround and reliable communication
• Professional, empathetic, and accurate responses
• Organized and manageable inbox after cleanup
• Reduced response time and improved customer experience
Best for:
• E-commerce stores
• SaaS platforms
• Startups and growing businesses
• Teams with overloaded support inboxes
With 5+ years of experience in e-commerce (DTC & B2B), I specialize in handling high ticket volumes, resolving escalations, and restoring order to busy support inboxes - making things easier for both you and your customers.
I’ve worked with global companies like Amazon and supported businesses across email, chat, and phone, consistently maintaining fast response times and high-quality communication.
What I will do for you:
• Clear your customer support backlog efficiently
• Respond to tickets using your knowledge base, FAQs, and templates
• Prioritize urgent and time-sensitive requests
• Maintain your brand voice and communication standards
• Organize tickets with tags, labels, and proper status updates
• Flag complex or sensitive cases for your review
What you can expect:
• Fast turnaround and reliable communication
• Professional, empathetic, and accurate responses
• Organized and manageable inbox after cleanup
• Reduced response time and improved customer experience
Best for:
• E-commerce stores
• SaaS platforms
• Startups and growing businesses
• Teams with overloaded support inboxes
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Nonprofit, Photography, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$70
|
Standard
$150
|
Advanced
$280
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Hours of Work | 6 | 12 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $120
Additional Hour of Work
+$12
Scriptwriting
(+ 1 Day)
+$35
Summary Report
(+ 1 Day)
+$50
Live Chat Support
(+ 2 Days)
+$100
Extra Tickets
(+ 1 Day)
+$30
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NA
Nadine A.
Jun 1, 2026
Full-Time Customer Service Representative for Trauma-Informed Wellness Brand
Elene has been a greater part of our company's success; she is reliable and provides quality work in every task and project. She has been an incredible part of our team, and we hope to help her grow and succeed continuing forward. We would highly recommend Elene for any project or task you want completed with efficiency and outstanding results.
About Elene
Customer Support Expert | E-commerce | DTC & B2B
Tbilisi, Georgia - 9:29 pm local time
💬 Customer support: email, live chat, phone
📈 Optimizations: CSAT, response time, workflows, escalations
🛍️ E-commerce support: orders, payments, delivery, accounts
🔍 Quality assurance: interaction reviews, coaching feedback
🧰 Tools: CRM & case management (including Salesforce)
⚙️ Operations: documentation, process improvement
Making things easier.
Steps for completing your project
After purchasing the project, send requirements so Elene can start the project.
Delivery time starts when Elene receives requirements from you.
Elene works on your project following the steps below.
Revisions may occur after the delivery date.
Access & Initial Review
I review your inbox, ticket backlog, and overall setup to understand volume, structure, and current challenges.
Knowledge Base & Guidelines Check
I go through your knowledge base, FAQs, templates, and macros to ensure all responses align with your brand and policies.