You will get your CRM setup & management that will boost your sales & workflow
Rising Talent
Rising Talent
Project details
I help businesses set up, optimize, and manage CRM systems that turn contacts into customers, saving you time and boosting revenue. From initial configuration to automation and integration with marketing tools, I provide tailored CRM solutions that fit your business goals. Packages include clear deliverables, fast turnaround, and priority support.
Project Type
Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$120
|
Standard
$300
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 6 days |
Number of Revisions | 1 | 1 | 2 |
Frequently asked questions
About Joy Chinenye
Customer Support | Email , Phone & Chat Support | CRM Management
Abuja, Nigeria - 4:33 am local time
Hi, I’m Joy, a dedicated Customer Service and Customer Support Specialist with 3+ years of experience delivering exceptional email support, live chat support, and phone support for businesses that value customer satisfaction, retention, and brand reputation.
I help startups, ecommerce brands, SaaS companies, and service-based businesses provide fast, friendly, and solution-focused support that enhances customer experience and strengthens long-term loyalty. My approach combines excellent communication, empathy, and efficient ticket management to ensure every customer feels heard, valued, and supported.
WHAT I HELP CLIENTS WITH:
🟢 Customer support via email, chat, and phone
🟢 Helpdesk and ticket management
🟢 Customer inquiry resolution
🟢 Live chat engagement and conversion support
🟢 Order tracking and ecommerce support
🟢 Escalation handling and conflict resolution
🟢 Customer onboarding and follow-ups
🟢 CRM and customer database management
🟢 SLA compliance and response time optimization
🟢 FAQ creation and knowledge base updates
🟢 Customer retention and satisfaction improvement
🟢 Basic technical troubleshooting
🟢 Multichannel communication support
🟢 Data entry and documentation
🟢 Customer feedback collection and reporting
💼 SKILLS:
🟢 Customer Service Excellence
🟢 Customer Support
🟢 Email Support
🟢 Live Chat Support
🟢 Phone Support
🟢 Conflict Resolution
🟢 Customer Retention
🟢 CRM Management
🟢 Communication Skills
🟢 Problem Resolution
🟢 Ticketing Systems
🟢 Active Listening
🟢 Customer Success Support
🟢 Time Management
🟢 Multitasking and Organization
🛠️ TOOLS:
📍Zendesk
📍Freshdesk
📍Intercom
📍HubSpot
📍Salesforce
📍Slack
📍Google Workspace
📍Microsoft Teams
📍Trello
📍Asana
📍Shopify
📍Gorgias
📍LiveChat
📍Zoho CRM
📍Aircall
I specialize in handling high-volume support environments, managing customer inquiries efficiently, resolving complaints professionally, and maintaining high CSAT scores while representing brands with a consistent tone and voice.
Whether you need inbox management, live chat assistance, structured help desk support, or seamless customer onboarding, I bring a proactive and detail-oriented mindset that keeps operations organized and customers satisfied.
Message me today by sending an invite so we can discuss the customer support challenges you need solved. I am ready to help your business deliver outstanding customer experiences.
Best regards,
Joy
Steps for completing your project
After purchasing the project, send requirements so Joy Chinenye can start the project.
Delivery time starts when Joy Chinenye receives requirements from you.
Joy Chinenye works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Questionnaire:
Understand your business goals & CRM needs
Kick-off & Access:
Secure access to CRM platform