You will get emails answered, disputes managed, and orders processed.
Top Rated
Top Rated
Project details
You will get a premium service from someone with over 7 years of experience in the e-commerce/dropshipping industry. As detailed in my profile, I am a dedicated customer service professional with a genuine desire and passion to help businesses succeed. I have over a decade of working experience to share with your company.
Industry
Business, Consumer Goods, Ecommerce, Logistics & Supply Chain Management, Retail & WholesalePlatform
Alibaba, Shopify, OtherLanguage
EnglishWhat's included $900
These options are included with the project scope.
$900
- Delivery Time 30 days
- Management Duration (Days) 30
- Inventory Management
- Order Management
- Customer Assistance
- Payment Processing
- Reporting
Frequently asked questions
About Mylene
e-Commerce Operations & Growth Specialist
100%
Job Success
Santa Cruz, Philippines - 10:10 am local time
I bring a rare mix of customer service expertise, project management, and e-commerce operations, allowing business owners like you to focus on growth while I handle the day-to-day details that keep everything running smoothly.
Here’s what I can help you with:
Customer Service & Support
Tools: Gmail, Zendesk, Freshdesk, Help Scout, Gorgias, ReAmaze, Missive, Intercom, Slack
• Professional and empathetic client & customer communication
• Inbound / outbound call handling, live chat, and email support
• Order and refund processing, dispute management
• Inbox and ticket management with top-tier responsiveness
E-Commerce & Dropshipping Fulfillment
Platforms: Shopify, Printify, Gelato, TapStitch, Dropified, AliExpress,
• Store setup, product listings, descriptions, and optimization
• Manual and automated order fulfillment
• Handling cancellations, returns, and refunds professionally
• Creating product mock-ups using AI on Printify, Gelato, and TapStitch
• Managing PayPal, Shopify, Square, and Stripe disputes and chargebacks
• Managing multi-niche stores (tech, apparel, lifestyle, concert merch, etc.)
Social Media Management
Tools: Meta Business Suite, Instagram, TikTok, Twitter, Canva, Hootsuite, WordPress, Wix, Descript
• Creating attention-grabbing visuals and short-form videos (CapCut, VN, InVideo)
• Social content scheduling, moderation, and engagement
• Repurposing long videos into digestible social snippets
• Managing brand presence and reputation across platforms
Why Clients Hire Me
• 17 years of proven experience across admin, CS, and e-commerce operations
• Fast learner, proactive communicator, and self-starter
• Strong eye for detail and organization
• Comfortable handling multiple platforms, teams, and time zones
• 100% committed to accuracy, reliability, and professionalism
If you’re looking for someone to make your life easier while scaling your business, I would love to help.
Let’s chat about how I can make your operations smoother and your customers happier!
Steps for completing your project
After purchasing the project, send requirements so Mylene can start the project.
Delivery time starts when Mylene receives requirements from you.
Mylene works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements.
Daily EOD (end of day) report
Check off what was done for the day to keep the client up-to-date with the progress.