You will get your customer support handled via email and chat
Project details
I provide reliable and professional remote customer support designed to improve customer satisfaction, response speed, and brand trust. I handle email and chat inquiries, resolve complaints, manage tickets, and follow structured SOPs to ensure consistent and accurate communication.
What sets me apart is my focus on clarity, empathy, and efficiency in every customer interaction. I don’t just respond to messages—I help businesses retain customers by delivering calm, solution-oriented support that reflects the brand’s values. I am adaptable, quick to learn new tools, and able to work across different time zones while maintaining high-quality service.
What sets me apart is my focus on clarity, empathy, and efficiency in every customer interaction. I don’t just respond to messages—I help businesses retain customers by delivering calm, solution-oriented support that reflects the brand’s values. I am adaptable, quick to learn new tools, and able to work across different time zones while maintaining high-quality service.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$90
|
Advanced
$180
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Summary Report
(+ 1 Day)
+$20
Social Media Replies
+$15
Priority Support
+$20Frequently asked questions
About Fatimah
Customer Support Specialist/ Chat & Email Support/ Virtual Assistant
Lagos, Nigeria - 10:34 pm local time
Hi! I’m a reliable Customer Support Specialist with experience handling customer inquiries via chat, email, and phone.
I help businesses respond to customers quickly, resolve issues, and maintain high satisfaction levels. I have experience using tools like Zendesk, Jira, and CRM systems to manage tickets and customer communication efficiently.
Here’s how I can support you:
* Email and chat customer support
* Inbox and message management
* Responding to customer inquiries and complaints
* Data entry and administrative support
* CRM and ticketing systems (Zendesk, Jira)
I am responsive, detail-oriented, and easy to work with. I can work independently and adapt quickly to your processes.
I am available to start immediately and open to long-term opportunities.
Let’s work together to keep your customers happy!
Steps for completing your project
After purchasing the project, send requirements so Fatimah can start the project.
Delivery time starts when Fatimah receives requirements from you.
Fatimah works on your project following the steps below.
Revisions may occur after the delivery date.
On-boarding & Access Setup
I begin by reviewing your business details, support channels, SOPs, and tools. I ensure I have full access to email/chat systems, CRM, FAQs, and any training materials needed.
Understanding Your Brand & Customers
I will study your products/services, target audience, tone of communication, and common customer issues. This helps me respond in a way that matches your brand voice.