You will get An automated inbox that answers itself — without losing the brand voice.
Project details
Most tools assist humans. This one acts.
Most platforms surface AI suggestions and order sidebars. The operator still reads the email, looks up the order, checks the tracking, and composes the reply. The AI trims effort at the edges. It doesn't change the workflow.
This does. The agent reads the inbox itself, fetches the live Shopify order, pulls the courier tracking update, searches the knowledge base, and drafts a fully-informed reply in your brand's voice — before a human touches anything. The operator opens a queue and sees a finished draft. They edit if needed, approve, and it's sent. That's the entire interaction.
Three things make it genuinely hard to replicate. It's purpose-built for e-commerce — the pipeline is structured around the exact questions e-commerce customers ask. Every draft passes through a policy gate: confidence scoring, banned phrase checks, intent whitelisting. The system knows when to act autonomously and when to wait for a human.
With this Agent, the customer support human operator stops doing the work and starts reviewing the outcome.
Most platforms surface AI suggestions and order sidebars. The operator still reads the email, looks up the order, checks the tracking, and composes the reply. The AI trims effort at the edges. It doesn't change the workflow.
This does. The agent reads the inbox itself, fetches the live Shopify order, pulls the courier tracking update, searches the knowledge base, and drafts a fully-informed reply in your brand's voice — before a human touches anything. The operator opens a queue and sees a finished draft. They edit if needed, approve, and it's sent. That's the entire interaction.
Three things make it genuinely hard to replicate. It's purpose-built for e-commerce — the pipeline is structured around the exact questions e-commerce customers ask. Every draft passes through a policy gate: confidence scoring, banned phrase checks, intent whitelisting. The system knows when to act autonomously and when to wait for a human.
With this Agent, the customer support human operator stops doing the work and starts reviewing the outcome.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$2,000
|
Standard
$2,500
|
Advanced
$4,000
|
|---|---|---|---|
| Delivery Time | 15 days | 25 days | 40 days |
Number of Revisions | 1 | 2 | 2 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$500 - $2,000
Additional Revision
+$1,000
Employee Training
(+ 7 Days)
+$1,000About Saurabh
Ex-Top Tier Strategy Consultant | Agentic AI Consultant
Mumbai, India - 12:55 pm local time
My strategic perspective was further developed through INSEAD, France and my time at Bain & Company in Dallas, where I strengthened my skills in structured problem solving, stakeholder management, and disciplined execution. That experience shaped how I approach business challenges: with clarity, analytical depth, and a focus on identifying the highest-value opportunities for impact.
Today, my work is focused on e-commerce businesses and AI-enabled operating models. I help businesses improve performance across customer experience, marketing, merchandising, and internal workflows, while identifying where AI and automation can reduce friction, improve efficiency, support better decision-making, and unlock growth. My particular interest lies in designing practical AI Agentic systems that translate strategy into scalable execution.
Steps for completing your project
After purchasing the project, send requirements so Saurabh can start the project.
Delivery time starts when Saurabh receives requirements from you.
Saurabh works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Support Audit
A focused 45-minute call to understand the business: current email volume, most common customer questions, existing tools, and biggest pain points in the support workflow.
Connect & Configure
Link the client's Gmail account, (for Standard+) their Shopify store, and other needed tools.