You will get your short-term rental operations workflow and SOPs
Project details
I help short-term rental operators set up structured operations workflows so guest issues, maintenance follow-ups, cleaner coordination, escalations, shift handovers, and reporting are handled consistently.
This project is ideal for Airbnb hosts, serviced accommodation operators, co-hosts, and property managers whose operations are scattered across WhatsApp, PMS notes, spreadsheets, emails, and manual reminders.
Through AssistsHive, I will review your current workflow and create a practical operating structure your team can actually follow. Depending on the package selected, this may include an operations gap review, customized SOPs, escalation flow, handover checklist, maintenance process, expense/chargeback tracking structure, and reporting templates.
The goal is to reduce missed follow-ups, improve accountability, and give your team clear instructions for recurring situations.
I use the AssistsHive Operations Framework as the base structure and customize it around your portfolio, PMS, guest policies, escalation contacts, check-in/check-out rules, and operational pain points.
Sample documents are redacted previews. Full materials are shared only after project confirmation.
This project is ideal for Airbnb hosts, serviced accommodation operators, co-hosts, and property managers whose operations are scattered across WhatsApp, PMS notes, spreadsheets, emails, and manual reminders.
Through AssistsHive, I will review your current workflow and create a practical operating structure your team can actually follow. Depending on the package selected, this may include an operations gap review, customized SOPs, escalation flow, handover checklist, maintenance process, expense/chargeback tracking structure, and reporting templates.
The goal is to reduce missed follow-ups, improve accountability, and give your team clear instructions for recurring situations.
I use the AssistsHive Operations Framework as the base structure and customize it around your portfolio, PMS, guest policies, escalation contacts, check-in/check-out rules, and operational pain points.
Sample documents are redacted previews. Full materials are shared only after project confirmation.
Industry
Business Services & Consulting, Real Estate, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$149
|
Standard
$299
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Frequently asked questions
About Assists
Airbnb & STR Operations Specialist | Guest Support, Cleaners, Hostaway
Karachi, Pakistan - 12:34 pm local time
My experience comes from supporting a UK-based serviced accommodation operator managing 30+ properties. I have worked across guest communication, cleaner coordination, maintenance follow-ups, check-in and check-out preparation, OTA support, security deposit follow-ups, expense tracking, and operational reporting.
I am experienced with Airbnb, BDC, Expedia, VRBO, Hostaway, Google Workspace, and day-to-day STR operations.
This is not generic virtual assistance. STR operations require fast responses, clear follow-ups, proper handovers, and attention to detail. A missed guest message, delayed cleaner update, unresolved maintenance issue, or poor check-in process can quickly turn into complaints, refunds, or bad reviews.
I can help with guest inbox management, reservation preparation, check-in coordination, cleaner scheduling, maintenance task tracking, Hostaway task updates, OTA admin support, guest verification, security deposit follow-ups, daily handover reports, and SOP creation.
My goal is to help STR operators stay organised, responsive, and guest-ready without needing to hire a full in-house operations team.
If you need reliable remote support for your Airbnb or serviced accommodation business, I can help keep your operations running smoothly.
Steps for completing your project
After purchasing the project, send requirements so Assists can start the project.
Delivery time starts when Assists receives requirements from you.
Assists works on your project following the steps below.
Revisions may occur after the delivery date.
Review requirements and current workflow
I will review your portfolio size, PMS, current process, pain points, existing SOPs, and operational structure.
Create the workflow structure
I will build a clear STR operations workflow covering the areas included in your selected package.