You will get your Zendesk macros optimized for clarity and speed
Project details
Outdated macros and confusing trigger logic slow down your support team and frustrate users. I help you clean up and optimize your Zendesk macros and triggers so your agents can reply faster — and sound human doing it.
With over 10 years in customer support and operations, I bring structure, tone, and clarity to your Zendesk setup. You'll get an audit, clear rewrites, and smart suggestions — all delivered in a format your team can start using right away.
With over 10 years in customer support and operations, I bring structure, tone, and clarity to your Zendesk setup. You'll get an audit, clear rewrites, and smart suggestions — all delivered in a format your team can start using right away.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$149
|
Standard
$249
|
Advanced
$349
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Revisions | 1 | 2 | 3 |
Frequently asked questions
About Daria
CX & AI Support Specialist | Human+AI | KB, QA & Scalable Support
Tbilisi, Georgia - 11:25 pm local time
With 10+ years of experience in customer experience, hybrid tech support, and QA, I blend empathy with structured thinking and AI tools. I’ve helped teams raise CSAT, reduce response time, and build knowledge bases from scratch.
My approach is holistic: I don’t just solve tickets, I co-create workflows that reduce friction, empower teams, and leave users feeling heard.
🔹 What I bring:
– Multichannel support (Zendesk, Intercom, socials)
– Knowledge base design & UX writing
– AI-enhanced flows (macros, bots, automations)
– Manual QA and beta testing coordination
– Internal docs and team onboarding
I'm most at home in early-stage, dynamic environments where care, clarity, and iteration matter. If you're building something meaningful and want support that grows with you — let's talk.
Steps for completing your project
After purchasing the project, send requirements so Daria can start the project.
Delivery time starts when Daria receives requirements from you.
Daria works on your project following the steps below.
Revisions may occur after the delivery date.
Review your current macros
I’ll review up to 20 macros and core trigger logic for tone, consistency, and effectiveness. I’ll flag duplicates, outdated content , and automation gaps.
Deliver improved versions and suggestions
You’ll receive a document with rewritten macros, tone fixes, and suggestions for smarter triggers and tagging.