You will get your Zendesk set up with clean workflows, SLAs, macros and reporting
Project details
Most teams use about 30 percent of what Zendesk can do, and the parts they are using are often configured wrong. Tickets go to the wrong agents. SLAs are not set up correctly. Macros are outdated and nobody uses them. Reports show activity but give no useful insight.
I will set up your Zendesk properly from scratch or audit and fix your existing setup. You will get clean ticket routing, correctly configured SLA policies, a macro library your agents will actually use, working automations with no conflicts, and a reporting dashboard that tells you something useful.
I have configured Zendesk for healthcare and BPO support teams managing hundreds to thousands of tickets per month. Whether you are starting fresh or fixing a broken setup, I will get it working properly within 5 business days.
I will set up your Zendesk properly from scratch or audit and fix your existing setup. You will get clean ticket routing, correctly configured SLA policies, a macro library your agents will actually use, working automations with no conflicts, and a reporting dashboard that tells you something useful.
I have configured Zendesk for healthcare and BPO support teams managing hundreds to thousands of tickets per month. Whether you are starting fresh or fixing a broken setup, I will get it working properly within 5 business days.
Project Type
Ecommerce Management, Project Management, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$100
|
Standard
$400
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Additional Revision
+$50Frequently asked questions
About Nikita
Operations Consultant & Support Leader | 10 Yrs | Healthcare /BPO/IT
Surat, India - 4:05 pm local time
My background is in running multi-region operations for healthcare technology and global BPO companies, managing L1–L2 support across seven applications simultaneously, building SLA frameworks and escalation logic from scratch, and keeping enterprise clients like HP, Xerox, and NCR happy across time zones. I have done this long enough to know that most operational problems are not tool problems- they are structure problems. I fix the structure.
On the practical side I work with Zendesk, Jira, and Freshdesk daily - configuring workflows, building reporting, designing agent queues, and setting up the automations that remove manual work from support teams.
I also work with ecommerce brands on product content- writing clear, conversion-focused product descriptions that reflect the brand's voice and give customers the information they actually need to buy.
I am available for fixed-price projects, hourly work, and ongoing monthly retainers. I work across US, UK, Australian, and European time zones and respond within a few hours during business days.
If something in your business is broken, underperforming, or just needs someone to own it properly - I would like to hear about it.
Steps for completing your project
After purchasing the project, send requirements so Nikita can start the project.
Delivery time starts when Nikita receives requirements from you.
Nikita works on your project following the steps below.
Revisions may occur after the delivery date.
Audit your current setup
I review your existing Zendesk configuration including triggers, automations, macros, SLAs and views and identify what is working and what needs to change.
Build the new configuration
I rebuild your ticket routing, SLA policies, macro library and automations cleanly with no conflicts.