You will get Zendesk and Gorgias helpdesk management and email support inbox
Project details
You will get a dedicated helpdesk specialist who manages your Zendesk or Gorgias inbox professionally maintaining inbox zero, meeting every SLA, and making sure no customer ticket is ever missed.
With 7+ years of helpdesk management experience across Zendesk, Gorgias, and Freshdesk, I handle full ticket management, macro creation, automation setup, and SLA compliance delivering 99% SLA compliance and 2 hour average response time every single shift.
You get a clean inbox and happy customers every day.
With 7+ years of helpdesk management experience across Zendesk, Gorgias, and Freshdesk, I handle full ticket management, macro creation, automation setup, and SLA compliance delivering 99% SLA compliance and 2 hour average response time every single shift.
You get a clean inbox and happy customers every day.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Food & Beverage, Hardware & Electronics, Logistics & Supply Chain Management, Marketing & Advertising, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$120
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 22 days |
Number of Hours of Work | 8 | 40 | 159 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Helpdesk Setup and Automation
(+ 2 Days)
+$75Frequently asked questions
1 review
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BD
Benoit D.
Jun 23, 2026
B2B cold caller / high ticket website sales
Great work! Couldn’t ask more. Keep details about every call who was made. He was clear and transparent. 5 stars review
About Muhammad Bilal
Customer Support Expert | Email, Chat, Inbound Calls & Tickets
Lahore, Pakistan - 7:57 pm local time
Your customers deserve fast, friendly, and genuinely helpful support and that's exactly what I deliver.
I'm a Customer Support Specialist with hands-on experience supporting eCommerce stores, SaaS platforms, tech companies, and high-growth online businesses. Whether your customers need help via live chat, email support, or phone support I bring speed, empathy, and clean resolution to every interaction.
I've helped eCommerce brands reduce ticket backlog, improve CSAT scores, cut response times, and build customer loyalty that drives repeat purchases. I handle high ticket volumes without dropping quality, and I stay calm, professional, and solution-focused even under pressure.
🛠 TOOLS & PLATFORMS
Helpdesk: Zendesk · Gorgias · Freshdesk · Help Scout · Re:amaze · LiveAgent, eCommerce: Shopify · Amazon Seller Central · WooCommerce · eBay, CRM: HubSpot · Zoho CRM · Intercom · Zoho Desk Admin: Google Workspace · MS Office · Trello · Asana · Notion
⭐ WHAT I DO
▸ Shopify Customer Support
Order management, returns & refunds, shipping & tracking updates, chargeback and dispute resolution all handled professionally while keeping your customers satisfied and your store metrics clean.
▸ Amazon Seller Support
A-to-Z claims, buyer message handling, negative review responses, return request processing, and policy-compliant communication that protects your account health.
▸ Live Chat Support
Real-time, on-brand responses that reduce escalations, drive first-contact resolution, and keep customers confident and happy.
▸ Email Support & Ticket Management
Professional email support via Zendesk, Gorgias, and Freshdesk including macro creation, tagging, SLA management, and automation setup. Inbox zero every shift.
▸ Phone Support & Inbound Calls
Calm, clear, professional call handling even in high-pressure escalation situations. US and UK client-facing experience.
▸ Virtual Assistant Services
Calendar management, inbox handling, data entry, product uploads, research, documentation, and workflow optimization.
▸ Dropshipping & DTC Brand Support
Supplier coordination, order delay communication, refund processing, and customer retention for direct-to-consumer and dropshipping brands.
✅ WHY CLIENTS CHOOSE ME
✔ Calm and professional under high-volume pressure
✔ Fast response times zero compromise on quality
✔ Adapts to any CRM, helpdesk, or workflow immediately
✔ Experienced in chargeback handling, CSAT improvement, dispute resolution
✔ Reliable, proactive, and built for long-term contracts
📩 Available now open to both short-term projects and long-term contracts.
Let's get your customers the support experience they deserve.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Bilal can start the project.
Delivery time starts when Muhammad Bilal receives requirements from you.
Muhammad Bilal works on your project following the steps below.
Revisions may occur after the delivery date.
Step 01:
Review your Zendesk or Gorgias setup, current ticket volume, SLA settings, and open backlog
Step 02:
Onboard into your helpdesk and review existing macros, tags, routing rules, and workflows