You will get Zendesk Customer Support Ticket Management
Rising Talent
Rising Talent
Project details
I provide professional customer support services for businesses and e-commerce brands using Zendesk and other support platforms. This project focuses on managing customer inquiries, resolving support tickets, organizing workflows, and maintaining positive customer experiences through clear and timely communication.
Services included in this project:
Zendesk ticket management
Ticket status updates (Open, Pending, Solved, Closed)
Customer inquiry handling
Live chat and email support
Complaint resolution
Refund and order issue assistance
Zendesk macro creation
Professional customer communication
I focus on fast response times, attention to detail, organization, and customer satisfaction while ensuring smooth support operations. This is ideal for businesses looking for reliable virtual assistance and professional customer service support.
Services included in this project:
Zendesk ticket management
Ticket status updates (Open, Pending, Solved, Closed)
Customer inquiry handling
Live chat and email support
Complaint resolution
Refund and order issue assistance
Zendesk macro creation
Professional customer communication
I focus on fast response times, attention to detail, organization, and customer satisfaction while ensuring smooth support operations. This is ideal for businesses looking for reliable virtual assistance and professional customer service support.
Purpose
PersonalIndustry
EcommerceLanguage
EnglishWhat's included $20
These options are included with the project scope.
$20
- Delivery Time 1 day
- Number of Hours of Work 5
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10About Junior Ndeley
Customer Support VA| Delivering Excellent Client Experiences
Buea, Cameroon - 12:49 am local time
I am a Customer Support Virtual Assistant with strong communication skills and a proven ability to handle customer interactions professionally and efficiently. I have strong written and verbal communication abilities. I’m skilled in email support,Shopify-Gorgias, live chat, ticket management, CRM handling, and accurate data entry.
I have experience using Zendesk for ticketing, Shopify-Gorgias, HubSpot CRM, Slack for team communication, Trello for project management, and live chat platforms to ensure customers receive timely and professional assistance. I also work comfortably with Google Workspace and customer communication tools.
I am detail-oriented, reliable, and quick to adapt to your workflow. I focus on delivering excellent customer experiences, maintaining accurate records, resolving issues efficiently and keeping communication organized and professional.
I can help you;
-Manage customer emails and support inboxes
-Respond to live chat inquiries professionally
-Handle tickets using tools like Zendesk
-Customer Service on Shopify-Gorgias
-Update and manage HubSpot CRM records
-Perform accurate and organized data entry
-Communicate efficiently using Slack
-Track tasks and workflows using Trello
-Provide timely follow-ups and customer support
I don’t just respond to customers, I help create positive experiences that build trust and loyalty. My goal?
Helping businesses maintain excellent customer relationships while keeping support operations smooth and organized.
Ready to provide outstanding customer support? Let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Junior Ndeley can start the project.
Delivery time starts when Junior Ndeley receives requirements from you.
Junior Ndeley works on your project following the steps below.
Revisions may occur after the delivery date.
Review the client’s instructions and support requirements
Access the support platform or provided materials