You will get Zendesk Inbox Setup for E-commerce Brands
Project details
I'll set up and organize your Zendesk account so your support team (or just you) can handle tickets faster with less mental overhead. Perfect for new stores or those with a messy inbox.
What you'll have when we're done
• A clean, organized Zendesk inbox with views that show you the right tickets at the right time
• 10 ready-to-use macros that cut your reply time down significantly
• CSAT running automatically in the background collecting customer satisfaction scores
• A workflow document you can hand to any new agent on day one
• One round of revisions included if anything needs adjusting after you've used it for a day or two
What you'll have when we're done
• A clean, organized Zendesk inbox with views that show you the right tickets at the right time
• 10 ready-to-use macros that cut your reply time down significantly
• CSAT running automatically in the background collecting customer satisfaction scores
• A workflow document you can hand to any new agent on day one
• One round of revisions included if anything needs adjusting after you've used it for a day or two
Project Type
Data Entry, Ecommerce Management, Virtual Assistance, Customer Support, OtherWhat's included $200
These options are included with the project scope.
$200
- Delivery Time 1 day
- Number of Revisions 2
About Vivian
E-commerce Customer Support Agent | Customer Experience | Zendesk
Abuja, Nigeria - 10:42 am local time
I help e-commerce brands deliver fast, professional, and empathetic customer support that keeps customers informed, reduces frustration, and protects the customer experience; through helping customers with order tracking, shipping updates, exchanges, product inquiries, and account-related concerns.
I also collaborated with internal teams to ensure refund and return requests were resolved efficiently and customers received timely updates throughout the process.
My goal is not just to answer tickets, but to help customers feel confident in your brand while allowing your team to focus on growth.
How I Can Support Your E-commerce Store:
✓ Order Tracking & Shipping Updates
✓ Shopify Order Management
✓ Exchange Coordination & Customer Follow-Up
✓ Refund & Return Escalation
✓ Email & Customer Ticket Management
✓ Customer Complaint Resolution
✓ Product & Order Inquiries
✓ Escalation Handling & Cross-Team Collaboration
Tools & Platforms
✓ Shopify
✓ Zendesk
✓ Gorgias
✓ Email Support Platforms
✓ Social Media Customer Support
Why Clients Work With Me:
Clients work with me because i understand that customer experience is the key to improving business growth and success.
If you’re looking for a reliable Customer Support Agent who can confidently manage customer inquiries and help create a seamless customer experience, Send me an INVITE or DM, so we can discuss about your business.
Steps for completing your project
After purchasing the project, send requirements so Vivian can start the project.
Delivery time starts when Vivian receives requirements from you.
Vivian works on your project following the steps below.
Revisions may occur after the delivery date.
1. Account Audit
First I'll do a full audit of your current Zendesk setup so I understand what's already there and what needs to be cleaned up or built from scratch
Custom views
Then I'll create your custom views, organized by ticket type so your inbox is no longer one big pile. You'll have separate views for orders and delivery issues, refunds and returns, general inquiries, pending replies, and urgent or escalated cases