You will get complete customer services training sessions for your team
Rising Talent
Project details
Experienced in complete customer service team management and remote operations support for growing businesses. Skilled in handling customer support workflows, escalation management, KPI tracking, team coordination, quality assurance, SOP creation, and day-to-day operational execution. Strong background managing remote teams, improving communication processes, maintaining service standards, and ensuring smooth customer experiences across email, chat, and phone support. Able to work independently, manage teams efficiently, and support business growth through organized operations and reliable execution.
Target Country
Worldwide, United KingdomWhat's included
| Service Tiers |
Starter
$149
|
Standard
$299
|
Advanced
$499
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 20 days |
Professional Training | |||
Soft Skills Training | |||
Management Development | - |
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EM
EunanWill M.
Nov 23, 2024
Operations Manager VA Customer Service + logistics team
AM
Amin M.
Oct 11, 2023
Voice over
Hashim is definitely your guy. He goes extra for every project even though I never ask him. He always makes sure he produces best quality and he did as high as 8 revisions on a single milestone for me. He is quick and respectful, always responsive and friendly. He is passionate about what he does and I think that is a key factor freelancers should have.
KA
Khalis A.
Sep 19, 2023
Need to get my Audio Mastered
Amazed at how quick the turnaround was.
A true professional. Completed my project before the due date.
Amazing time management with no compromise on quality.
If you're looking for professionalism and subject matter expertise, I highly recommend him.
A true professional. Completed my project before the due date.
Amazing time management with no compromise on quality.
If you're looking for professionalism and subject matter expertise, I highly recommend him.
LG
Lvs G.
Sep 16, 2023
Someone energetic with good english to record a 1min video talking
Fast and good communication
AA
Abdullah A.
Apr 6, 2023
Need assistance with operational and processes documentation
I am very satisfied with my Upwork experience. Hashim understood the point I was trying to make since it was his domain. He has a good understanding of operations and processes and that reflects in his work.
I sensed a strong commitment to work.
I would recommend his services to others as well!
I sensed a strong commitment to work.
I would recommend his services to others as well!
About Hashim
Remote Team Management & Operations | Customer Services
100%
Job Success
Lahore, Pakistan - 7:13 am local time
My expertise lies in building cohesive teams and optimizing workflows (KPIs/OKRs) without micromanagement.
I deliver:
Operations Management, helping ecommerce and service-based businesses build efficient, scalable operations through process improvement, SOP development, and workflow optimization.
Making sure of Quality assurance audits comes within this package.
My experience includes
Leading remote teams,
Managing customer support operations,
Escalation management,
Recruiting onboarding and training, developing high-performing talent,
Implementing KPI reporting,
Quality assurance audits
Driving operational excellence using Slack, Freshdesk, Asana, Odoo, Bitrix24, Microsoft Dynamics 365, Google Workspace.
I focus on building structured systems, improving communication, resolving complex customer and operational issues, and creating accountable teams that consistently deliver exceptional results.
I work excellently with minimal supervision. Once trained, I can get to work in a matter of days.
I'm available 30-40 hours per week and I'm open to both hourly and fixed-price contracts.
Let’s connect if you need someone who prioritizes people and results.
Best Regards,
Hashim K.
Steps for completing your project
After purchasing the project, send requirements so Hashim can start the project.
Delivery time starts when Hashim receives requirements from you.
Hashim works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements.
Client reviews and approves your work, and you get paid.