You will get a complete operations audit and custom SOP package for your business
Top Rated
Top Rated
Project details
If your business is growing but your operations are not keeping up, this service is for you. I am an Executive Operations Architect with 10+ years of experience building the systems, SOPs, and workflows that allow service-based businesses to scale without falling apart. I have helped organizations scale from 20 to over 1000 people and I bring that same level of operational precision to every client I work with. You will walk away with a clear picture of what is working, what is leaking, and a custom SOP package your team can actually follow from day one.
Target Country
WorldwideWhat's included
| Service Tiers |
Starter
$150
|
Standard
$350
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$50 - $150
Additional SOP
(+ 2 Days)
+$75Frequently asked questions
20 reviews
(19)
(0)
(1)
(0)
(0)
This project doesn't have any reviews.
GR
Grover R.
Jun 10, 2026
CRM data wrangling and Opportunity QA
Anastassia has been an excellent team member on the Plan9 AI team. Her work ethic, attention to detail and ability to clearly communicate directly with customers has been highly valued. She has grown significantly in her Salesforce CRM skill set and she added a lot of value to the data models for our customers.
JR
James R.
May 6, 2026
Virtual Administrative Assistance Needed for Busy CEO
GR
Grover R.
Apr 9, 2021
Marketing Platform Operator and Demand Generation/CRM Worker
Anastassia has been a super reliable, long term worker here at Lever10. She is excellent at tasks ranging from data management in Salesforce and NetSuite to managing a lot of inbound support traffic. We have really enjoyed working with Anastassia and would hire her again.
SA
Simone A.
Nov 23, 2020
Voice narrator
Great voice narrator. Completed job on time, edit audio, efficient and communicate clearly.
AS
Anna S.
Jun 4, 2019
Organized Virtual Assistant for Recruitment Company Needed
Anastassia had a great energy about her and did a wonderful job on the test project. We decided to move forward with another candidate, but we’ll definitely consider Anastassia for future roles.
About Anastassia
Executive Operations Architect | Business Scaling & Systems Expert
100%
Job Success
Portmore, Jamaica - 4:11 am local time
Proven Scalability & Impact:
- Team Growth: Scaled a global workforce from 20 to 1,000+ international contractors across 14+ countries.
- Infrastructure: Built 6 complete departments from zero, including an international contractor payroll system.
- Service Excellence: Scaled a service operation from concept to 4.9 stars across 190+ verified reviews.
If your business is growing faster than your infrastructure can handle, or your client experience is falling apart under the weight of that growth, that is exactly where I work.
I partner directly with Founders and CEOs who need elite operational leadership without the full-time overhead. I do not manage tasks. I architect the systems, teams, and processes that make your entire operation run with precision and accountability.
What I build for you:
Operations Architecture and Business Scaling
- End-to-end operational systems designed for growth
- Workflow design, SOP development, and process documentation
- Organizational structure for remote and global teams
- KPI dashboards, performance tracking, and reporting frameworks
Department Creation and Team Development
- Full department builds from zero including structure, roles, SOPs, and onboarding
- Recruitment, hiring, screening, and training systems
- Cross-functional coordination and accountability frameworks
Client Experience and Service Operations
- Client journey design and communication standards
- Booking, scheduling, and dispatch systems
- Quality assurance frameworks and service consistency standards
- Customer retention, subscription models, and reputation systems
- Feedback collection and review workflows
HR, Recruitment and Payroll Operations
- Full cycle recruitment and talent acquisition systems
- Onboarding documentation and HR process design
- International contractor payroll administration
- Time tracking systems and payroll workflow management
C-Suite and Executive Support
- Calendar management, inbox triage, and leadership communications
- Executive reporting, briefings, and meeting preparation
- Confidential project support and special initiatives
- Coordination across departments on behalf of the CEO
The difference:
Most operators wait to be told what to fix. I see what is broken before it becomes a crisis, build the system to prevent it from happening again, and hand you infrastructure that outlasts my engagement.
Top Rated | 100% Job Success Score | 10+ Years Experience | Available Worldwide
Steps for completing your project
After purchasing the project, send requirements so Anastassia can start the project.
Delivery time starts when Anastassia receives requirements from you.
Anastassia works on your project following the steps below.
Revisions may occur after the delivery date.
Operational Audit & Gap Analysis
I review your current workflows, team structure, tools, and processes to identify what is working and what is leaking.
Findings Report
I prepare a written report outlining key gaps, inefficiencies, and priority areas for improvement specific to your business.