You will get a fully organized SOP for your business
Top Rated
Top Rated
Project details
If your business operations feel disorganized or inconsistent, this project is designed to bring structure and clarity where it's needed most. I specialize in transforming fragmented procedures and verbal instructions into clear, professional SOPs tailored to your team and workflows.
This isn’t just documentation... it’s the foundation for a more efficient, scalable business. With a focus on practical operations strategy and streamlined systems, I help you eliminate confusion, improve accountability, and create processes that actually work in the real world.
What sets me apart? I’ve spent over a decade deep in the operational trenches. From managing compliance, payroll, job costing, scheduling, technician dispatch, SOP enforcement, and CRM setup across trades, accounting, and service businesses. I don’t just write pretty documents; I understand how your business actually runs behind the scenes.
I’ve helped field teams stop bleeding money, turned chaotic operations into smooth systems, and built internal playbooks from scratch for companies scaling past 7 figures. If it’s broken, duct-taped, or duct-taped emotionally, I can fix it and make it repeatable.
This isn’t just documentation... it’s the foundation for a more efficient, scalable business. With a focus on practical operations strategy and streamlined systems, I help you eliminate confusion, improve accountability, and create processes that actually work in the real world.
What sets me apart? I’ve spent over a decade deep in the operational trenches. From managing compliance, payroll, job costing, scheduling, technician dispatch, SOP enforcement, and CRM setup across trades, accounting, and service businesses. I don’t just write pretty documents; I understand how your business actually runs behind the scenes.
I’ve helped field teams stop bleeding money, turned chaotic operations into smooth systems, and built internal playbooks from scratch for companies scaling past 7 figures. If it’s broken, duct-taped, or duct-taped emotionally, I can fix it and make it repeatable.
Target Country
United StatesWhat's included
| Service Tiers |
Starter
$200
|
Standard
$375
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 21 days |
Organizational Structure | - | ||
Employee Onboarding Process | |||
Employee Leveling | - | ||
Employee Feedback | - | - |
15 reviews
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(1)
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This project doesn't have any reviews.
AB
Angela B.
Jun 8, 2026
Executive Assistant (and Jack/Jill-of-all-Trades) to Management Team of Event Production Company
Superb administrative support. She was highly organized, detail-oriented, and proactive at managing tasks. She picked up our workflow instantly and saved our team hours of work. Exceptional communication!
PK
Phil K.
Jan 6, 2026
Executive Assistant for Growing Business
DK
Daniel K.
Dec 2, 2025
Virtual Assistant for Event Management
On work product alone, this could have been closer to a 4/5 and I hoped it could have been 5/5. Summerrae is energetic, writes well, and did put effort into organizing and polishing proposals and emails.
However, the way the engagement ended is a serious red flag. At the close of the contract there were a few outstanding proposals/emails. I asked for two priority items to be completed that day so we could wrap things up cleanly — work that should reasonably have taken well under an hour using information already in hand.
Instead of a direct “yes,” “no,” or concrete alternative, communication quickly became defensive and combative. More troubling, very serious accusations about my conduct were then levelled that are not grounded in the reality of our written exchange. Anyone reading the workroom thread can see that what was said about my behavior bears no resemblance to what actually occurred.
What makes this more concerning is that these accusations came completely out of the blue. There was no indication of dissatisfaction of this kind at any point before that moment. Either these views suddenly manifested only when I raised a concern about remaining work and pace, or they were suppressed and only surfaced when challenged. In either scenario, it raises serious questions about judgment and communication under even modest pressure.
In any normal business relationship, there will be occasional questions about pace, priorities, and whether logged time aligns with value delivered. I need freelancers who can handle those conversations calmly, stay solution-focused, and close out minor loose ends without escalating a small, fixable issue into a major conflict. Because of how this situation was handled once a concern was raised, I cannot recommend working together and would not rehire.
However, the way the engagement ended is a serious red flag. At the close of the contract there were a few outstanding proposals/emails. I asked for two priority items to be completed that day so we could wrap things up cleanly — work that should reasonably have taken well under an hour using information already in hand.
Instead of a direct “yes,” “no,” or concrete alternative, communication quickly became defensive and combative. More troubling, very serious accusations about my conduct were then levelled that are not grounded in the reality of our written exchange. Anyone reading the workroom thread can see that what was said about my behavior bears no resemblance to what actually occurred.
What makes this more concerning is that these accusations came completely out of the blue. There was no indication of dissatisfaction of this kind at any point before that moment. Either these views suddenly manifested only when I raised a concern about remaining work and pace, or they were suppressed and only surfaced when challenged. In either scenario, it raises serious questions about judgment and communication under even modest pressure.
In any normal business relationship, there will be occasional questions about pace, priorities, and whether logged time aligns with value delivered. I need freelancers who can handle those conversations calmly, stay solution-focused, and close out minor loose ends without escalating a small, fixable issue into a major conflict. Because of how this situation was handled once a concern was raised, I cannot recommend working together and would not rehire.
AS
Alex S.
Jun 9, 2025
Remote U.S. Based Property Manager & Project Coordinator (Real Estate Focus)
TG
Thomas G.
Apr 14, 2025
Dispatcher
Summerrae is wonderful. We really appreciated all her help and dedication. Went above and beyond with everything she took on.
About Summerrae
Executive Assistant & Operations Consultant
100%
Job Success
Seneca, United States - 8:23 pm local time
I bridge the gap between high-level administration and full-cycle financial management. On any given day, I can manage chaotic calendars, coordinate complex projects, handle payroll, and ensure full financial compliance. I step into your operations with minimal onboarding, bringing absolute accuracy and a proactive attitude to your back office.
My deep industry expertise spans construction, professional services, finance, hospitality, and events. This diverse background means I adapt instantly to complex workflows and specialize in turning operational chaos into efficient, long-lasting systems.
If you are looking for an adaptable, detail-driven partner who acts with integrity and accountability, let's connect to discuss how I can lighten your load today.
Steps for completing your project
After purchasing the project, send requirements so Summerrae can start the project.
Delivery time starts when Summerrae receives requirements from you.
Summerrae works on your project following the steps below.
Revisions may occur after the delivery date.
Project Intake + Info Collection
You’ll receive a welcome message from me with a short onboarding checklist. I’ll gather your existing SOPs (if any), team size, company structure, and what tools you’re currently using.
Review + Discovery
I’ll review your materials, identify gaps, and map out the ideal SOP structure for your business. For higher tiers, this step includes a consultation or async video reviewing your current systems and workflow setup.