You will get Customer Experience Audit & Action Plan
Project details
Are you struggling to understand where your customer experience is breaking down?
This project will help you uncover the root causes of inefficiencies and deliver a clear, actionable roadmap to improve satisfaction, retention, and operational performance.
Through a structured Customer Experience Audit, I’ll review your end-to-end service processes, KPIs, and customer journey. You’ll receive a detailed report highlighting friction points, performance gaps, and opportunities for measurable improvement.
The audit follows NeurOne’s proven CX framework, combining process optimization, KPI analysis, and Power BI insights to give you full visibility of your customer operations. Whether you manage an internal support team or an outsourced BPO, this project will give you the data and clarity needed to take smarter, faster decisions.
Let’s turn your customer experience into a competitive advantage — clear, measurable, and designed for long-term success.
This project will help you uncover the root causes of inefficiencies and deliver a clear, actionable roadmap to improve satisfaction, retention, and operational performance.
Through a structured Customer Experience Audit, I’ll review your end-to-end service processes, KPIs, and customer journey. You’ll receive a detailed report highlighting friction points, performance gaps, and opportunities for measurable improvement.
The audit follows NeurOne’s proven CX framework, combining process optimization, KPI analysis, and Power BI insights to give you full visibility of your customer operations. Whether you manage an internal support team or an outsourced BPO, this project will give you the data and clarity needed to take smarter, faster decisions.
Let’s turn your customer experience into a competitive advantage — clear, measurable, and designed for long-term success.
Project Type
Business ConsultingWhat's included
| Service Tiers |
Starter
$150
|
Standard
$250
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 0 | 1 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$40 - $100
Additional Revision
+$30
Follow up session
+$80
Executive Summary Deck (PowerPoint)
+$50
Additional KPI Set
+$40About Ariel
Customer Experience & E-Commerce Consultant
Buenos Aires, Argentina - 5:54 pm local time
With over 15 years leading CX operations for Samsung across Latin America and consulting remotely for clients in the EMEA region, I bring together strategic vision + hands-on execution.
What I bring to the table:
• Customer Experience & Success strategy design (KPIs, journey mapping, CX governance)
• Process optimization & automation (CRM, SAP, BI dashboards)
• Customer retention & growth initiatives (churn reduction, loyalty, cross/up-sell)
• Team enablement & quality frameworks (aligned with COPC / ISO standards)
Highlights & proof points:
• Led operations with 230+ team members across three countries
• Implemented COPC-based metrics & dashboards that boosted satisfaction & efficiency
• Delivered consulting projects optimizing digital support and operations for multiple clients
Ideal clients & projects:
E-commerce platforms, SaaS, B2C & hybrid models seeking to scale CX, reduce costs, or transform their customer journey.
📩 If you want to audit your CX, build a roadmap, or implement meaningful improvements, I’d love to talk.
Steps for completing your project
After purchasing the project, send requirements so Ariel can start the project.
Delivery time starts when Ariel receives requirements from you.
Ariel works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Requirements Review
Once you purchase the project, I’ll review your submitted requirements and clarify any questions to ensure full understanding of your CX goals and current challenges.
CX Process & KPI Assessment
I’ll analyze your current customer experience workflows, satisfaction metrics, and operational data to identify inefficiencies and pain points.