You will get happy and returning guests in your hotel
Project details
I have been the manager of a small family-run hotel for 10 years, and I will share my experience with you. I realized that the hotel's most important mission is to make guests happy. But not any kind of happiness. The one that influences his or her life to the point where they decide to change for the better. To live more, to love more, to value more. I'm talking about the Guest Psychological Happiness Indicator (GPHI). Running a hotel has a whole new meaning. It is NOT about the room, breakfast, spa, or a massage. It is about the emotions, vibes, energy, faith, love, support, and giving. Welcome to the age of Intangible Hotel Services.
Intangible Hotel Services: The ones that you don’t see, but feel.
Hotel experience is a feeling, an emotion that you get to take home and nourish.
Guest Psychological Happiness Indicator (GPHI): This metric shows hoteliers how truly happy guests are after their stay. Will they become a better person? Will they love and give more? Will they change their way of thinking? And of course, will they return and recommend?
Intangible Hotel Services: The ones that you don’t see, but feel.
Hotel experience is a feeling, an emotion that you get to take home and nourish.
Guest Psychological Happiness Indicator (GPHI): This metric shows hoteliers how truly happy guests are after their stay. Will they become a better person? Will they love and give more? Will they change their way of thinking? And of course, will they return and recommend?
Project Type
Business Consulting, Human Resources, Training & DevelopmentWhat's included $1,000
These options are included with the project scope.
$1,000
- Delivery Time 1 day
- Number of Revisions 0
About Ivan
Digital Art Management - NFTs / RWA project Founder / Self Publisher
Zagreb, Croatia - 4:53 pm local time
I started a book publishing business in 2020, and my first book was a self-help book. I published a book about NFTs in 2022, and since then, I have stayed in the space. I just loved the community.
The book helps artists understand and use NFT technology in their lives and work. I also do one-on-one consulting on this topic.
I love talking to artists and helping them get into space.
I spoke at a conference - Web3 Tales. It was my first public performance, and it went well.
I spoke at NFT NYC 2024 and NFT NYC 2025
Panel host on Game Changer Conference in Zagreb 24/25; also a speaker in 2025.
In June 2024, I started a new position as an Endemic NFT Marketplace ambassador and was promoted to the CMO in October 2024. I left the role in January because the marketplace lost funding and was put into sleep mode.
Member and educator of FLUX - Female Artist Education in Blockchain.
Cryptoart - started in May 2025, I’m in charge of communicating with artists and buying art. Ended in September.
Always looking for new challenges.
Other skills:
- Public Speaking
- Video content creation (creating videos myself, talking to the camera, or making a reel with others)
- Content creation (writing the script)
- Video content apps (CapCut)
- Tech-savvy
- Doing spaces on X (I feel comfortable as a host)
- Self-publishing books on Amazon and Audible
- Writing skills
- TikTok savvy (I have a couple of viral videos in Croatia)
- X degen & Reply Guy - spending an unhealthy amount of time on that platform, but growing my brand.
As of December 2025, I started my own RWA project - zut.digital
Steps for completing your project
After purchasing the project, send requirements so Ivan can start the project.
Delivery time starts when Ivan receives requirements from you.
Ivan works on your project following the steps below.
Revisions may occur after the delivery date.
Education
Online/on site