You will get Hospitality & Wellness Operations - Guest Experience Excellence
Project details
Want to wow guests while keeping operations smooth and profitable? I've done it for luxury hotels and wellness retreats.
What makes me different: I bring both worlds. Trained at Oberoi Hotels (Asia's premier luxury chain), so I understand service excellence at the highest level. But I've also co-founded a wellness retreat in Spain and built it from scratch - so I know the scrappy, make-it-work operations side too.
You'll get guest experience design, operations optimization, retreat/program planning, vendor strategies, and cost reduction recommendations. I've achieved 4.8+ guest satisfaction while reducing costs by 30%.
Whether you're launching something new or improving existing operations - I'll help you create memorable experiences that guests love, while keeping your operations profitable and sustainable.
Perfect for boutique hotels, wellness retreats, yoga studios, or any hospitality business wanting that perfect balance of excellence and efficiency.
What makes me different: I bring both worlds. Trained at Oberoi Hotels (Asia's premier luxury chain), so I understand service excellence at the highest level. But I've also co-founded a wellness retreat in Spain and built it from scratch - so I know the scrappy, make-it-work operations side too.
You'll get guest experience design, operations optimization, retreat/program planning, vendor strategies, and cost reduction recommendations. I've achieved 4.8+ guest satisfaction while reducing costs by 30%.
Whether you're launching something new or improving existing operations - I'll help you create memorable experiences that guests love, while keeping your operations profitable and sustainable.
Perfect for boutique hotels, wellness retreats, yoga studios, or any hospitality business wanting that perfect balance of excellence and efficiency.
Project Type
Business Consulting, Financial Consulting, Human Resources, Training & DevelopmentWhat's included
| Service Tiers |
Starter
$450
|
Standard
$750
|
Advanced
$1,100
|
|---|---|---|---|
| Delivery Time | 5 days | 7 days | 10 days |
Number of Revisions | 3 | 3 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$150 - $350
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vG
varun G.
Dec 22, 2025
Program Operations Lead
Shreya was exceptional to work with.
Over the past 4 weeks, she took complete ownership of our operations - from user engagement workflows to retention strategies and program delivery systems. She didn't just execute what was asked; she proactively identified gaps and built processes we hadn't even thought of.
Communication was seamless.
We had regular check-ins and she was always clear, organized, and responsive. Delivered more than expected, ahead of schedule.
Highly recommend for anyone looking for a sharp, reliable operations lead.
Over the past 4 weeks, she took complete ownership of our operations - from user engagement workflows to retention strategies and program delivery systems. She didn't just execute what was asked; she proactively identified gaps and built processes we hadn't even thought of.
Communication was seamless.
We had regular check-ins and she was always clear, organized, and responsive. Delivered more than expected, ahead of schedule.
Highly recommend for anyone looking for a sharp, reliable operations lead.
About Shreya
Operations Manager | Program Delivery | Hospitality & Wellness
New Delhi, India - 8:33 am local time
With 9+ years across Tech, EdTech, hospitality, and wellness, I've learned that great operations come down to three things: staying organized, thinking ahead, and genuinely caring about getting things right.
WHAT I DO:
Operations & Executive Support
I'm the person who sees gaps before they become problems. Whether it's managing workflows, coordinating teams, handling admin tasks, or keeping calendars organized - I make sure nothing falls through the cracks. I'm detail-oriented, proactive, and don't need hand-holding.
Program & Project Management
I turn ideas into reality. I've launched 50+ programs for EdTech companies, improved completion rates from 70% to 95%, and co-founded a wellness retreat that scaled to 150+ guests in 6 months. I plan, execute, and deliver results.
Hospitality & Wellness Operations
My background includes luxury hospitality (Oberoi Hotels) and running a wellness retreat in Spain. I understand guest experience, service excellence, and what it takes to create memorable experiences while keeping operations tight. I bring this hospitality mindset to every client relationship.
Nutrition & Wellness Consulting (Passion Project)
Certified Nutrition Coach (K11, Precision Nutrition Level 1) and yoga instructor. I help with 1-on-1 coaching, meal planning, and wellness program design.
WHY CLIENTS CHOOSE ME:
✓ Highly organized and detail-oriented
✓ Great at planning and anticipating problems
✓ Self-starter who doesn't need micromanaging
✓ Clear communicator who keeps everyone in the loop
✓ Genuinely invested in your success
EXPERIENCE HIGHLIGHTS:
- Managed operations for programs serving 10,000+ participants
- Reduced operational costs by 30% through better systems
- Achieved 98%+ client satisfaction scores
- Built and trained teams of 1500+ people
- 100% client retention across enterprise accounts
I'm based in New Delhi, India (flexible hours, working remotely) and available immediately. Whether you need operations management, executive support, program delivery, or wellness consulting - I bring organization, reliability, and genuine commitment to every project.
Let's chat about how I can make your operations smoother and your life easier.
Steps for completing your project
After purchasing the project, send requirements so Shreya can start the project.
Delivery time starts when Shreya receives requirements from you.
Shreya works on your project following the steps below.
Revisions may occur after the delivery date.
Assessment & Analysis
Conduct guest experience audit, review current operations, and identify improvement opportunities
Strategy & Design
Design optimized guest journey, create operations manual, and develop vendor/cost strategies