You will get I will handle client support and CRM tasks for your project”
Project details
Need someone to manage client communication, organize tasks, and keep your workflow under control?
I help companies stay connected with their clients through smart communication, clear reporting, and efficient ticket management.
As an experienced Account Manager with a background in both IT and customer service, I can:
Manage incoming client requests via CRM, email, or messengers
Track and organize tasks between teams
Prepare reports and handle refunds or support requests
Improve your client communication process for faster responses and fewer missed details
You’ll get:
✅ Clear structure in communication
✅ On-time task tracking and reporting
✅ Friendly support with attention to detail
Based in Serbia 🇷🇸, fluent in Russian and English — I’m available for international teams that value precision, initiative, and results.
I help companies stay connected with their clients through smart communication, clear reporting, and efficient ticket management.
As an experienced Account Manager with a background in both IT and customer service, I can:
Manage incoming client requests via CRM, email, or messengers
Track and organize tasks between teams
Prepare reports and handle refunds or support requests
Improve your client communication process for faster responses and fewer missed details
You’ll get:
✅ Clear structure in communication
✅ On-time task tracking and reporting
✅ Friendly support with attention to detail
Based in Serbia 🇷🇸, fluent in Russian and English — I’m available for international teams that value precision, initiative, and results.
Target Country
Worldwide, RussiaWhat's included
| Service Tiers |
Starter
$45
|
Standard
$120
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
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DP
Damian P.
Aug 9, 2025
Research & Outreach – Russian-Speaking Lawyers in Serbia, Montenegro, Uzbekistan, and Kazakhstan
Sverlana was very thorough, professional, and easy to work with. Sue clarified the scope and produced quality on point results with our research and outreach request. I highly recommend her services.
About Svetlana
Pharma Tech Consultant | Data Analytics |Optimization|AI Automation
Belgrade, Serbia - 6:51 am local time
I help pharmacies and healthcare businesses transform daily operations into data-driven, automated systems — faster, leaner, and smarter.
My background includes opening and managing 150+ pharmacies from scratch, building internal standards, and optimizing workflow across entire pharmacy chains.
Now I apply this operational knowledge to data analytics, Python automation, and AI-based tools to help companies achieve measurable efficiency gains.
Recently, I developed an AI Telegram Bot for pharmacy consultations, integrating auto-search, product reservation, and delivery logic.
This project proved how digital tools can save staff time and improve patient interaction in real life.
I’m results-driven, structured, and deeply practical — no empty theory, only real transformation of how pharmaceutical data and processes work.
🌍 Why me:
- Remote-ready, based in Serbia (EU time zone)
- Bilingual: Russian (native), English (B2)
- Experienced in working with cross-functional and international teams
Let's discuss how I can help digitize your medical or pharmaceutical business. I’m open to fixed-price or hourly work, and happy to work async in your time zone.
If your goal is to digitize, optimize, and modernize your pharmacy or healthcare business — I’ll help you build solutions that work in the real world, not just on paper.
Let’s discuss how technology can make your operations faster and smarter — starting today.
Steps for completing your project
After purchasing the project, send requirements so Svetlana can start the project.
Delivery time starts when Svetlana receives requirements from you.
Svetlana works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Setup & Access
You provide access to your CRM, ticketing, or communication tools. I review your workflow, clarify key goals, and identify priority tasks to ensure smooth onboarding and quick project start.